FAQs & Troubleshooting
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169 Results
- 10117.01.2014I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 10217.01.2014I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 10317.01.2014How do I install the Optional Tray Unit?
- 10417.01.2014How do I install additional memory?
- 10518.06.2013Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 10618.06.2013Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 10717.05.2013The Fuser cover is securely closed, however the Status LED is on in Red. what can I do?
- 10815.05.2013When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 10914.05.2013The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 11014.05.2013Printouts have toner specks.
- 11110.05.2013Black toner marks appear across the page.
- 11210.05.2013White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 11310.05.2013White lines appears down the page.
- 11410.05.2013Lines appears across the page.
- 11510.05.2013White lines appear across the page.
- 11610.05.2013What do the LED indications mean?
- 11709.05.2013Printouts are with gray background.
- 11809.05.2013Printouts are faint.
- 11909.05.2013How do I clear paper jams?
- 12008.05.2013The image is ghosted.
- 12126.04.2013Vertical black lines appear on the printout.
- 12225.04.2013I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 12325.04.2013Print a Printer Settings page.
- 12425.04.2013Output sheets are completely black.
- 12527.03.2013I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 12628.02.2013When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 12708.05.2012My Brother machine misfeeds paper.
- 12808.05.2012In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 12920.03.2012The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 13012.03.2012Print the Network Configuration List.
- 13126.01.2012I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 13215.11.2011There is no jammed paper in the machine, but still the Paper LED is ON or Flashing.
- 13315.11.2011The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 13415.11.2011Printouts (envelopes) have creases.
- 13528.09.2011What kind of paper can I use?
- 13626.09.2011Print on both sides of the paper.
- 13722.09.2011Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 13826.08.2011I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 13901.06.2011The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 14010.06.2010I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 14102.06.2010My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 14212.03.2010The paper is skewed when it's printed.
- 14326.11.2009What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 14429.10.2009How can I change the printer settings?
- 14501.04.2009My Brother machine makes repeated clicking noises when I try to print.
- 14610.03.2009Can I buy any MICR toner?
- 14722.01.2009How do I factory reset the print server?
- 14827.11.2008What kind of memory can I use?
- 14928.08.2008How do I print on thick paper, labels and envelopes from the MP tray in Windows applications?
- 15006.06.2008In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?