FAQs & Troubleshooting
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175 Results
- 10125.03.2016Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 10225.03.2016Can I print from or scan to Android™ Smartphone?
- 10325.03.2016Can I print from and scan to iPhone, iPod touch and iPad?
- 10424.03.2016When I scan a document using ControlCenter, the scanned file size is too big.
- 10524.03.2016I cannot scan via USB. (Mac OS X)
- 10624.03.2016How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 10724.03.2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 10824.03.2016In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 10924.03.2016Scan a document in Mac OS X 10.7.
- 11023.03.2016I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 11103.09.2015Install BookScan & Whiteboard Suite onto Windows 10.
- 11227.08.2015(Video) Load an Envelope
- 11329.06.2015When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 11418.06.2015The keys on the control panel do not respond or triple beep when I press them.
- 11525.05.2015Printing result in Windows Photo Viewer is light.
- 11615.05.2015Set the date and time
- 11728.04.2015Unable to Scan AX
- 11828.04.2015Unable to Print 7X
- 11928.04.2015Unable to Print 5X
- 12028.04.2015Unable to Print 3X
- 12106.04.2015Is my Brother machine compatible with Windows Vista?
- 12227.03.2015No Paper Fed
- 12326.03.2015The scanner cover support has come off. (With Video Instructions)
- 12426.03.2015One or more of my colors are not printing (blank).
- 12526.03.2015Print using only the black ink tank when the Color tanks have run out.
- 12626.03.2015What is the recommended paper?
- 12725.03.2015How do I make sure my Brother machine's copy settings are best suited to the types of copies I make?
- 12825.03.2015When I print a document with fast mode, the printing is shifted too high on the paper.
- 12923.03.2015When I print photos, the color quality is not good.
- 13023.03.2015Improve poor print quality.
- 13120.03.2015Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 13216.03.2015Wrong Paper Size / Wrong Paper
- 13309.03.2015When I print, the pages are smudged with ink.
- 13402.03.2015Ink Low
- 13502.03.2015Cover is Open
- 13602.03.2015Out of Memory
- 13702.03.2015Refill Ink
- 13804.06.2014The edge of glossy paper is smudged.
- 13920.05.2014Unable to Print XX
- 14017.01.2014Scan a document using "Scanner and Camera Wizard" in Windows XP
- 14117.01.2014Scan an image and insert it in a Windows XP application
- 14217.01.2014Scan a document from a Windows XP application
- 14326.09.2013Load envelopes
- 14401.07.2013Load paper in the paper tray
- 14505.06.2013Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 14603.06.2013Glossy Paper does not feed correctly.
- 14729.05.2013Clean the Scanner to improve the copy or fax quality.
- 14821.05.2013My Brother machine feeds multiple sheets of paper at a time.
- 14920.05.2013Scan a document and e-mail it as an attachment using the SCAN button on my Brother machine
- 15025.04.2013I still receive the error message "Paper Jam" after I removed the jammed paper.