FAQs & Troubleshooting
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213 Results
- 101I want to print using CUPS while keeping SELinux enabled. (Linux)
- 102Pre-Required Procedures (Linux)
- 103I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 104When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 105Install Presto!® PageManager® onto Windows 10.
- 106Install PaperPort™ 12SE / 14SE onto Windows 10.
- 107Install BookScan & Whiteboard Suite onto Windows 10.
- 108Windows 10 Support Information
- 109The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 110Check the firmware version.
- 111How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 112When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 113Delete print jobs from the print queue.
- 114Install the built-in drivers (For Windows 8 and Windows 10)
- 115The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 116I still receive the error message "Paper Jam" after I removed the jammed paper.
- 117Open the "Scanners and Cameras" and Properties.
- 118I cannot make borderless prints.
- 119Can I use AirPrint with my Brother machine?
- 120How to identify your Operating System (OS).
- 121The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 122A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 123The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 124Locate files scanned with ControlCenter3 (For Windows)
- 125Can I print from or scan to Android™ Smartphone?
- 126Can I print from and scan to iPhone, iPod touch and iPad?
- 127Change the printer driver settings (Windows/macOS)
- 128How do I know which side up my photo paper should be in the tray?
- 129The printer status is Offline or Paused.
- 130The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 131My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 132Can I print directly onto DVDs or CDs?
- 133"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 134When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 135Is my Brother machine compatible with third party print servers?
- 136I'm having trouble reading the information on my Brother machine's LCD. How can I adjust the LCD's contrast and brightness?
- 137My machine does regular cleaning cycles in the night. How can I correct this?
- 138Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 139Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 140When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 141I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 142When I make a copy the image or text is cut off. What can I do?
- 143How do I make copies using my Brother machine?
- 144Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 145Can I change the time displayed on my Brother machine's LCD from 24-hour (military) format to 12-hour format?
- 146When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 147When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 148How do I clear the message "No Paper Fed" from the display?
- 149Wrong Paper Size
- 150The ink cartridges run out very quickly. Is there any reason for that?