FAQs & Troubleshooting
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198 Results
- 10124.03.2016Scan a document in Mac OS X 10.7.
- 10223.03.2016I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 10315.05.2015Set the date and time
- 10411.05.2015When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 10511.05.2015One or more of my colors are not printing (blank). What can I do?
- 10611.05.2015Glossy Paper does not feed correctly. What can I do?
- 10711.05.2015I'm using Windows and the print speed is too slow. What can I do?
- 10811.05.2015Why can't I print when an ink cartridge is empty?
- 10906.04.2015Is my Brother machine compatible with Windows Vista?
- 11003.04.2015How do I clear the message "PAPER JAM" from the display?
- 11125.11.2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 11220.11.2014How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 11319.11.2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11404.06.2014The edge of glossy paper is smudged.
- 11520.02.2014Check the firmware version.
- 11629.01.2014When I print photos, the color quality is not good.
- 11727.01.2014Improve poor print quality.
- 11827.01.2014How do I replace the Ink Cartridge?
- 11917.01.2014Change the user interface of ControlCenter3
- 12017.01.2014Scan a document using "Scanner and Camera Wizard" in Windows XP
- 12117.01.2014Scan an image and insert it in a Windows XP application
- 12217.01.2014Scan a document from a Windows XP application
- 12314.05.2013How do I clear the message "INK EMPTY" from the display?
- 12413.05.2013How do I re-install the drivers?
- 12526.02.2013Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 12608.02.2013Is there a way to view how much ink is remaining?
- 12728.01.2013The keys on the control panel do not respond.
- 12819.11.2012I cannot make borderless prints.
- 12902.08.2012The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 13018.07.2012The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 13111.05.2012Scan a document from a Windows Vista application
- 13211.05.2012Where can I find my Brother machine's serial number?
- 13326.04.2012Where is the USB port on the machine?
- 13419.01.2012"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 13515.11.2011I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 13615.11.2011When I print, the pages are smudged with ink. What should I do?
- 13708.11.2011Scan a document from the Windows Vista Photo Gallery
- 13807.11.2011I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 13907.11.2011When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 14007.11.2011When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 14104.11.2011How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 14202.11.2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 14331.10.2011I'm using Macintosh. What is the PreScan option used for?
- 14428.09.2011Scan a document in Mac OS X 10.6.
- 14526.09.2011When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 14605.08.2011The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 14714.07.2011How do I load paper?
- 14815.06.2011I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 14928.04.2011The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 15028.01.2011Improve the quality of the images from my Brother machine's PhotoCapture Center.