FAQs & Troubleshooting
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261 Results
- 10124.01.2019I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 10221.01.2019When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10320.12.2018When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 10427.11.2018When I make a copy the image or text is cut off.
- 10514.11.2018I am sharing my Brother machine. I can print but cannot scan.
- 10613.11.2018Locate files scanned with ControlCenter2 (For Macintosh)
- 10713.11.2018Scan and save a document in PDF format for Macintosh (Scan to File)
- 10809.11.2018Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 10909.11.2018Scan a document and save the scanned image to a folder on a local or network hard disk (For Macintosh)
- 11008.11.2018Scan a document and e-mail it as an attachment. (For Windows)
- 11108.11.2018Scan a document and e-mail it as an attachment (For Macintosh)
- 11208.11.2018Scan a document and open the scanned image with a graphics application (For Windows)
- 11308.11.2018Scan a document and open the scanned image with a graphics application (For Macintosh)
- 11408.11.2018Scan and save a document in PDF format for Windows (Scan to File)
- 11508.11.2018Scan multiple pages into one file instead of each scan being saved as a separate file.
- 11602.08.2018Print the WLAN report
- 11723.07.2018Use the Network Connection Repair Tool (Windows)
- 11827.10.2017The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 11908.09.2017Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 12012.04.2017The error message of Status Monitor is different from the error message of the Brother Machine or the FAQ.
- 12107.04.2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12216.11.2016My machine does regular cleaning cycles in the night. How can I correct this?
- 12317.08.2016Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 12417.08.2016Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 12517.08.2016Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 12615.07.2016Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 12725.03.2016When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12825.03.2016Windows 10 Support Information
- 12925.03.2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 13025.03.2016A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 13125.03.2016Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 13225.03.2016The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 13325.03.2016Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 13425.03.2016The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 13525.03.2016Print a web page from iPrint&Scan when using an Android™ mobile device.
- 13625.03.2016Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 13725.03.2016Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 13825.03.2016Can I use AirPrint with my Brother machine?
- 13925.03.2016Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14025.03.2016Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 14125.03.2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 14225.03.2016Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 14325.03.2016What is the Network Shared printing?
- 14425.03.2016Discover the MAC address of the Brother network card
- 14525.03.2016Can I print from or scan to Android™ Smartphone?
- 14624.03.2016When I scan a document using ControlCenter, the scanned file size is too big.
- 14724.03.2016Is my Brother machine compatible with third party print servers?
- 14824.03.2016I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 14924.03.2016I cannot scan via USB. (Mac OS X)
- 15024.03.2016I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.