FAQs & Troubleshooting
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175 Results
- 101Can I buy any MICR toner?
- 102I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 103I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 104I cannot install the driver when using the Driver Install Tool. (Linux)
- 105I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 106Configure and use the Scan Key Tool (Linux)
- 107Scan using XSane or GIMP (Linux)
- 108The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 109My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 110The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 111Large characters are printed incorrectly. (Linux)
- 112Print command (LPR) (Linux)
- 113I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 114When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 115Important points for specifying the scan area (Linux)
- 116Uninstall Scan-key-tool. (Linux)
- 117Firewall port requirements of the Scan Key Tool (Linux)
- 118Install PaperPort™ 12SE / 14SE onto Windows 10.
- 119How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 120Open the Control Panel (For Windows)
- 121The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 122Open the "Scanners and Cameras" and Properties.
- 123What is the difference between the toner cartridge and the drum unit?
- 124The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 125I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 126I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 127When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 128I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 129I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 130When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 131I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 132Scan a document into ScanSoft™ PaperPort™ 11SE
- 133My Brother machine misfeeds paper.
- 134Scan a document in Mac OS X 10.6.
- 135Scan a document using "Scanner and Camera Wizard" in Windows XP
- 136Scan a document in Windows 8 and Windows 10.
- 137Scan a document from a Windows Vista application
- 138Scan a document from a Windows XP application
- 139How do I clean the laser scanner window?
- 140When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 141The keys on the control panel do not respond.
- 142Where can I find my Brother machine's serial number?
- 143When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 144What is MFL-Pro Suite Software?
- 145Where do I find manuals for my Brother machine?
- 146Uninstall the drivers (Windows)
- 147How do I clear vertical lines or streaks that appear in the copies I made?
- 148I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 149The downloaded driver's name is different from my machine's name. (Linux)
- 150The driver installation finished successfully but I cannot print. (Linux)