FAQs & Troubleshooting
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198 Results
- 10125.03.2016The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 10225.03.2016Can I use AirPrint with my Brother machine?
- 10325.03.2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 10425.03.2016Can I print from or scan to Android™ Smartphone?
- 10525.03.2016Can I print from and scan to iPhone, iPod touch and iPad?
- 10624.03.2016When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 10724.03.2016I cannot scan via USB. (Mac OS X)
- 10824.03.2016How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 10924.03.2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 11024.03.2016Scan a document in Mac OS X 10.7.
- 11123.03.2016I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 11203.09.2015Install BookScan & Whiteboard Suite onto Windows 10.
- 11315.05.2015Set the date and time
- 11406.04.2015Is my Brother machine compatible with Windows Vista?
- 11515.12.2014One or more of my colors are not printing (blank). What can I do?
- 11625.11.2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 11720.11.2014How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 11819.11.2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11919.11.2014How do I load envelopes into my machine?
- 12004.06.2014When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 12104.06.2014The edge of glossy paper is smudged.
- 12220.02.2014Check the firmware version.
- 12329.01.2014When I print photos, the color quality is not good.
- 12427.01.2014Improve poor print quality.
- 12517.01.2014Change the user interface of ControlCenter3
- 12617.01.2014Scan a document using "Scanner and Camera Wizard" in Windows XP
- 12717.01.2014Scan an image and insert it in a Windows XP application
- 12817.01.2014Scan a document from a Windows XP application
- 12917.05.2013Print using only the black ink cartridge when the Color cartridges have run out.
- 13009.05.2013Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 13109.05.2013Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 13225.04.2013Is there any way to reduce Ink consumption when printing from my computer?
- 13326.02.2013Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 13422.02.2013In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 13522.02.2013What format are the attachments when a document is scanned to e-mail and is a special viewer needed? (For Windows)
- 13622.02.2013Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 13722.02.2013Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 13821.02.2013Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 13908.02.2013Is there a way to view how much ink is remaining?
- 14028.01.2013The keys on the control panel do not respond.
- 14119.11.2012I cannot make borderless prints.
- 14202.08.2012The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 14318.07.2012The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 14411.05.2012Scan a document from a Windows Vista application
- 14511.05.2012Where can I find my Brother machine's serial number?
- 14626.04.2012Where is the USB port on the machine?
- 14726.04.2012Replace Ink
- 14826.04.2012Load paper in the paper tray
- 14917.04.2012How do I clear the message "Cannot Detect" from the display?
- 15016.02.2012Paper Jam