FAQs & Troubleshooting
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278 Results
- 5126.07.2022Configure and use the Scan Key Tool (Linux)
- 5230.06.2022I can print but cannot scan via network. (For Mac)
- 5323.06.2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 5420.06.2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 5509.05.2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5620.04.2022Uninstall the Brother Software and Drivers (Windows)
- 5714.04.2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5811.04.2022Wireless setup is requesting a WPS PIN to complete the setup
- 5907.04.2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 6001.04.2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 6101.04.2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 6224.03.2022I cannot find some option in the Printing preferences. (For Windows)
- 6324.03.2022I cannot save a file downloaded from the Brother support website (For Windows)
- 6417.03.2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 6515.11.2021I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 6610.11.2021Open the Control Panel (For Windows)
- 6714.10.2021Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 6812.10.2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 6922.03.2021Low Temperature
- 7019.03.2021I get a TS error when trying to print on a wireless network.
- 7119.03.2021I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7202.03.2021The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7317.02.2021Set up your Brother machine on a wireless network.
- 7411.02.2021I am having an issue receiving faxes.
- 7529.12.2020Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 7624.12.2020Printing/ Scanning with a mobile device
- 7715.10.2020Install Presto!® PageManager® onto Windows 10.
- 7815.10.2020Install PaperPort™ 12SE onto Windows 10.
- 7927.07.2020The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 8016.07.2020Cannot print after a Windows 10 update (June 2020)
- 8106.07.2020Scan using XSane or GIMP (Linux)
- 8206.07.2020Important points for specifying the scan area (Linux)
- 8306.07.2020What driver package format is supported by my Linux distribution?
- 8402.06.2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 8513.05.2020Firewall port requirements of the Scan Key Tool (Linux)
- 8611.05.2020Enable the Brother machine's network interface.
- 8706.04.2020I installed scan-key-tool, but it does not work. (Linux)
- 8806.04.2020Delete a network scanner entry. (Linux)
- 8920.01.2020Ink Box Full / InkBox Full
- 9006.01.2020When I print images, the quality is not good (Linux)
- 9103.12.2019The downloaded driver's name is different from my machine's name. (Linux)
- 9203.12.2019The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 9327.11.2019My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 9430.10.2019Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 9530.10.2019Scan from the Brother iPrint&Scan application using Windows Phone.
- 9630.10.2019Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9729.10.2019Large characters are printed incorrectly. (Linux)
- 9829.10.2019The driver installation finished successfully but I cannot print. (Linux)
- 9923.10.2019To install the printer driver easily using a tool. (Linux)
- 10012.06.2019Uninstall printer drivers (Linux)