FAQs & Troubleshooting
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151 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 51Self-Diagnostic
- 52Toner Low or Prepare New Toner Cartridge
- 53Drum !
- 54Can I use non-Brother or third party supplies with the Brother machine?
- 55Configure the Scan to Email Feature (Linux)
- 56Where can I download Brother iPrint&Scan application for Mac?
- 57When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 58When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 59Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 60Why doesn't my Brother machine have a dial tone?
- 61Black lines down the page
- 62I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 63I cannot print full-page photos or images using Email Print.
- 64I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 65I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 66Can I send a print job to multiple machine email addresses using Email Print?
- 67Configure and use PC-FAX (CUPS) (Linux)
- 68When I print images, the quality is not good (Linux)
- 69My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 70The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 71Send a fax using PC-FAX with LPD/LPRng (Linux)
- 72To install the printer driver easily using a tool. (Linux)
- 73The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 74Control Printer Driver settings (only available for Windows)
- 75I cannot find some option in the Printing preferences. (For Windows)
- 76Open the Control Panel (For Windows)
- 77How to identify your Operating System (OS).
- 78What is the Network Shared printing?
- 79Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 80I cannot print from my computer via USB.
- 81I cannot scan via network.
- 82Poor fixing
- 83I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 84I cannot connect my machine to a Windows 11 computer via USB.
- 85When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 86A security warning appears when accessing Web Based Management via HTTPS.
- 87The downloaded driver's name is different from my machine's name. (Linux)
- 88Large characters are printed incorrectly. (Linux)
- 89The driver installation finished successfully but I cannot print. (Linux)
- 90I am unable to print from a client PC to a printer on a print server. (Linux)
- 91I get a TS error when trying to print on a wireless network.
- 92Set up your Brother machine on a wireless network (Windows/macOS)
- 93What is the difference between the toner cartridge and the drum unit?
- 94Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 95When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 96Where can I find my Brother machine's serial number?
- 97Ghosting images
- 98I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 99Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 100Add your Brother machine with AirPrint (macOS)