FAQs & Troubleshooting
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347 Results
- 5116.05.2023I cannot print from my computer via USB.
- 5226.04.2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 5311.04.2023(Video) Paper is Jammed in the Output Paper Tray
- 5411.04.2023(Video) Paper is Jammed in the 2-sided Tray
- 5511.04.2023(Video) Paper is Jammed in the Back of the Machine
- 5611.04.2023(Video) Paper is Jammed inside the Machine
- 5711.04.2023(Video) Paper is Jammed in the Paper Tray
- 5810.04.2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 5907.04.2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6007.04.2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 6103.04.2023Change machine settings from your computer.
- 6227.03.2023"Offline" appears on the Status Monitor.
- 6327.03.2023Install the built-in drivers (For Windows 8 and Windows 10)
- 6427.03.2023Change the printer driver settings (Windows/macOS)
- 6527.03.2023The printer status is Offline or Paused.
- 6617.03.2023Open the "Scanners and Cameras" and Properties.
- 6715.02.2023How to use Driver Deployment Wizard(only available for Windows)
- 6815.02.2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 6915.02.2023Receive faxes on the computer for Windows (PC-FAX Receive)
- 7014.02.2023Scan a document in Windows 8 and Windows 10.
- 7114.02.2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 7218.01.2023Clean the Scanner
- 7313.01.2023I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 7419.12.2022I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 7519.12.2022Can I use non-Brother or third party supplies with the Brother machine?
- 7619.12.2022Cannot Detect
- 7719.12.2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 7813.12.2022Open the Status Monitor
- 7913.12.2022How to identify your Operating System (OS).
- 8024.11.2022Create a Certificate Signing Request (CSR)
- 8124.11.2022Import a Certificate and Private Key
- 8215.11.2022Export the Certificate and Private Key
- 8325.10.2022Print Documents Securely Using SSL/TLS
- 8424.10.2022Install a Certificate on Your Brother Machine
- 8520.10.2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 8617.10.2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 8713.10.2022Print the Network Configuration Report
- 8827.09.2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 8926.09.2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 9006.09.2022Configure and use PC-FAX (CUPS) (Linux)
- 9130.08.2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 9222.08.2022Configure the Scan to Email Feature (Linux)
- 9316.08.2022Print as a Booklet Automatically (Windows)
- 9409.08.2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 9528.07.2022Update the Driver or Firmware for your Brother machine
- 9626.07.2022Configure and use the Scan Key Tool (Linux)
- 9719.07.2022I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 9830.06.2022Check the Node Name of the Brother machine
- 9923.06.2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 10020.06.2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.