FAQs & Troubleshooting
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252 Results
- 5126.09.2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 5226.09.2022Scan a document into PaperPort™ using the TWAIN driver
- 5306.09.2022Configure and use PC-FAX (CUPS) (Linux)
- 5401.09.2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 5501.09.2022Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 5630.08.2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 5722.08.2022Configure the Scan to Email Feature (Linux)
- 5810.08.2022(Video) Replace Toner
- 5909.08.2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 6028.07.2022Update the Driver or Firmware for your Brother machine
- 6126.07.2022Configure and use the Scan Key Tool (Linux)
- 6219.07.2022I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 6330.06.2022I can print but cannot scan via network. (For Mac)
- 6423.06.2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 6509.05.2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6620.04.2022Uninstall the Brother Software and Drivers (Windows)
- 6714.04.2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6811.04.2022Wireless setup is requesting a WPS PIN to complete the setup
- 6907.04.2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 7001.04.2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 7124.03.2022I cannot find some option in the Printing preferences. (For Windows)
- 7224.03.2022I cannot save a file downloaded from the Brother support website (For Windows)
- 7317.03.2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 7415.11.2021I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 7510.11.2021Open the Control Panel (For Windows)
- 7614.10.2021Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 7712.10.2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 7831.03.2021I cannot find some options in the Print dialog box (macOS 11 or later)
- 7924.03.2021Set up your Brother machine on a wireless network.
- 8019.03.2021I get a TS error when trying to print on a wireless network.
- 8119.03.2021I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8202.03.2021The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8322.02.2021A mouse pointer keeps focusing on the Brother Status Monitor appearing on the PC desktop while I'm using or launching other applications.
- 8416.02.2021My Brother machine could not be found over the network when I installed drivers on my PC.
- 8529.12.2020Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 8624.12.2020Printing/ Scanning with a mobile device
- 8724.12.2020Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 8815.10.2020Install PaperPort™ 12SE onto Windows 10.
- 8914.09.2020What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 9027.07.2020The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 9116.07.2020Cannot print after a Windows 10 update (June 2020)
- 9206.07.2020Scan using XSane or GIMP (Linux)
- 9306.07.2020Important points for specifying the scan area (Linux)
- 9406.07.2020What driver package format is supported by my Linux distribution?
- 9502.06.2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 9602.06.2020Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 9713.05.2020Firewall port requirements of the Scan Key Tool (Linux)
- 9811.05.2020Enable the Brother machine's network interface.
- 9906.04.2020I installed scan-key-tool, but it does not work. (Linux)
- 10006.04.2020Delete a network scanner entry. (Linux)