FAQs & Troubleshooting
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381 Results
- 5105.07.2022Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 5230.06.2022I can print but cannot scan via network. (For Mac)
- 5323.06.2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 5420.06.2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 5509.05.2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5602.05.2022When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 5720.04.2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 5820.04.2022Ink Low
- 5911.04.2022Wireless setup is requesting a WPS PIN to complete the setup
- 6007.04.2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 6101.04.2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 6201.04.2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 6324.03.2022I cannot find some option in the Printing preferences. (For Windows)
- 6424.03.2022I cannot save a file downloaded from the Brother support website (For Windows)
- 6517.03.2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 6610.11.2021Open the Control Panel (For Windows)
- 6712.10.2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 6822.03.2021Low Temperature
- 6919.03.2021I get a TS error when trying to print on a wireless network.
- 7019.03.2021I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7102.03.2021The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7217.02.2021Set up your Brother machine on a wireless network.
- 7315.02.2021Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 7411.02.2021I am having an issue receiving faxes.
- 7529.12.2020Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 7620.10.2020Replace Ink
- 7715.10.2020Install Presto!® PageManager® onto Windows 10.
- 7815.10.2020Install PaperPort™ 12SE onto Windows 10.
- 7915.10.2020Install FaceFilter Studio onto Windows 10.
- 8027.07.2020The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 8116.07.2020Cannot print after a Windows 10 update (June 2020)
- 8206.07.2020Scan using XSane or GIMP (Linux)
- 8306.07.2020Important points for specifying the scan area (Linux)
- 8406.07.2020What driver package format is supported by my Linux distribution?
- 8502.06.2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 8613.05.2020Firewall port requirements of the Scan Key Tool (Linux)
- 8711.05.2020Enable the Brother machine's network interface.
- 8806.04.2020I installed scan-key-tool, but it does not work. (Linux)
- 8906.04.2020Delete a network scanner entry. (Linux)
- 9020.01.2020Ink Absorber Full
- 9106.01.2020When I print images, the quality is not good (Linux)
- 9206.01.2020Load A3 or ledger paper and program my Brother machine to print on it.
- 9303.12.2019The downloaded driver's name is different from my machine's name. (Linux)
- 9403.12.2019The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 9527.11.2019Print command (LPR) (Linux)
- 9627.11.2019My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 9714.11.2019I cannot send a fax using PC-FAX (Windows 10)
- 9830.10.2019Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 9930.10.2019Scan from the Brother iPrint&Scan application using Windows Phone.
- 10030.10.2019Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.