FAQs & Troubleshooting
![]() |
Latest |
304 Results
- 5126.07.2022Configure and use the Scan Key Tool (Linux)
- 5219.07.2022I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 5330.06.2022I can print but cannot scan via network. (For Mac)
- 5423.06.2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 5520.06.2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 5609.05.2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5720.04.2022Uninstall the Brother Software and Drivers (Windows)
- 5814.04.2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5911.04.2022Wireless setup is requesting a WPS PIN to complete the setup
- 6007.04.2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 6101.04.2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 6201.04.2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 6324.03.2022I cannot find some option in the Printing preferences. (For Windows)
- 6424.03.2022I cannot save a file downloaded from the Brother support website (For Windows)
- 6517.03.2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 6614.12.2021Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 6710.11.2021Open the Control Panel (For Windows)
- 6814.10.2021Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 6912.10.2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 7018.05.2021Scan a document using Brother iPrint&Scan. (macOS only)
- 7122.03.2021Low Temperature
- 7219.03.2021I get a TS error when trying to print on a wireless network.
- 7319.03.2021I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7402.03.2021The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7517.02.2021Set up your Brother machine on a wireless network.
- 7611.02.2021I am having an issue receiving faxes.
- 7729.12.2020Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 7824.12.2020Printing/ Scanning with the Cloud
- 7924.12.2020Printing/ Scanning with a mobile device
- 8020.10.2020Replace Ink
- 8115.10.2020Install Presto!® PageManager® onto Windows 10.
- 8215.10.2020Install PaperPort™ 12SE onto Windows 10.
- 8327.07.2020The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 8416.07.2020Cannot print after a Windows 10 update (June 2020)
- 8506.07.2020Scan using XSane or GIMP (Linux)
- 8606.07.2020Important points for specifying the scan area (Linux)
- 8706.07.2020What driver package format is supported by my Linux distribution?
- 8802.06.2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 8902.06.2020Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 9013.05.2020Firewall port requirements of the Scan Key Tool (Linux)
- 9111.05.2020Enable the Brother machine's network interface.
- 9206.04.2020I installed scan-key-tool, but it does not work. (Linux)
- 9306.04.2020Delete a network scanner entry. (Linux)
- 9420.01.2020Ink Absorber Full
- 9506.01.2020When I print images, the quality is not good (Linux)
- 9606.12.2019Where can I download Brother iPrint&Scan application for Mac?
- 9703.12.2019The downloaded driver's name is different from my machine's name. (Linux)
- 9803.12.2019The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 9927.11.2019My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 10030.10.2019Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.