FAQs & Troubleshooting
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384 Results
- 5106.09.2022Configure and use PC-FAX (CUPS) (Linux)
- 5231.08.2022After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.
- 5330.08.2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 5422.08.2022Configure the Scan to Email Feature (Linux)
- 5516.08.2022Printer Locked
- 5609.08.2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 5708.08.2022Configure and use the Scan to Network feature (For Windows)
- 5826.07.2022Configure and use the Scan Key Tool (Linux)
- 5920.07.2022Uninstall the drivers. (Mac OS X 10.5)
- 6019.07.2022I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 6130.06.2022I can print but cannot scan via network. (For Mac)
- 6223.06.2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 6320.06.2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 6409.05.2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6502.05.2022When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 6620.04.2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 6720.04.2022Uninstall the Brother Software and Drivers (Windows)
- 6814.04.2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6911.04.2022Wireless setup is requesting a WPS PIN to complete the setup
- 7007.04.2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 7101.04.2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 7201.04.2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 7324.03.2022I cannot find some option in the Printing preferences. (For Windows)
- 7424.03.2022I cannot save a file downloaded from the Brother support website (For Windows)
- 7517.03.2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 7614.12.2021Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 7710.11.2021Open the Control Panel (For Windows)
- 7812.10.2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 7922.03.2021Low Temperature
- 8019.03.2021I get a TS error when trying to print on a wireless network.
- 8119.03.2021I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8202.03.2021The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8317.02.2021Set up your Brother machine on a wireless network.
- 8429.12.2020Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 8524.12.2020Printing/ Scanning with the Cloud
- 8624.12.2020Printing/ Scanning with a mobile device
- 8720.10.2020Replace Ink
- 8815.10.2020Install Presto!® PageManager® onto Windows 10.
- 8915.10.2020Install PaperPort™ 12SE onto Windows 10.
- 9015.10.2020Install FaceFilter Studio onto Windows 10.
- 9127.07.2020The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 9216.07.2020Cannot print after a Windows 10 update (June 2020)
- 9306.07.2020Scan using XSane or GIMP (Linux)
- 9406.07.2020Important points for specifying the scan area (Linux)
- 9506.07.2020What driver package format is supported by my Linux distribution?
- 9626.06.2020My Brother machine has no power.
- 9702.06.2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 9813.05.2020Firewall port requirements of the Scan Key Tool (Linux)
- 9911.05.2020Enable the Brother machine's network interface.
- 10006.04.2020I installed scan-key-tool, but it does not work. (Linux)