FAQs & Troubleshooting
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322 Results
- 51Scan from the Brother iPrint&Scan application using Windows Phone.
- 52Download a file from the "Downloads" section and save it to Windows 8 computer.
- 53A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 54Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 55Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 56Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 57Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 58Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 59The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 60I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 61Remotely access my Brother machine to forward my faxes to another machine.
- 62When I scan a document using ControlCenter, the scanned file size is too big.
- 63The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 64When I try to print from Microsoft® Word or another program, I receive a message stating: "No Paper", "Reload paper in MP Tray" or "Insert Paper Manual Feed".
- 65I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 66When I try to send a fax the message "FAX # Restricted" appears on the display.
- 67Scan multiple pages into one file instead of each scan being saved as a separate file.
- 68How do I clean the drum unit?
- 69I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 70White spots or black spots at 3.7 in. (94 mm) intervals
- 71Toner specks
- 72How do I clear the message "Jam Duplex" from the LCD?
- 73When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 74Faint
- 75I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 76I'm using Macintosh. What is the PreScan option used for?
- 77Ghost
- 78My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 79I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 80I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 81Windows 7 Support Information
- 82Why doesn't my Brother machine have a dial tone?
- 83Verify if the Brother machine has a dial tone
- 84How do I clear paper jams inside the machine?
- 85I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 86Replace the toner cartridge
- 87Print the Network Configuration List
- 88Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 89When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 90Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 91I keep getting the error message "Authenticate Err (Authentication error)".
- 92I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 93Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 94What is the Network Shared printing?
- 95Locate files scanned with ControlCenter2 (For Macintosh)
- 96Send a PC-FAX
- 97When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 98The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 99My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 100Duplex Copy (1-sided to 2-sided)