FAQs & Troubleshooting
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225 Results
- 51How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 52When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 53I am experiencing problems sending a fax, what can I do?
- 54How do I clear the message "MFC is Busy" or "Connect Failure"?
- 55The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 56How do I clean the corona wire?
- 57Can I confirm that the FAX was sent correctly?
- 58Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 59When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 60I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 61I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 62I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 63I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 64The driver installation finished successfully but I cannot print. (Linux)
- 65Print command (LPR) (Linux)
- 66When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 67I cannot scan when using SELinux (Security-Enhanced Linux)
- 68Uninstall the scanner driver. (Linux)
- 69How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 70All print jobs are aborted and nothing is printed. (Linux)
- 71Send a fax using PC-FAX with LPD/LPRng (Linux)
- 72To install the printer driver easily using a tool. (Linux)
- 73I want to print using CUPS while keeping SELinux enabled. (Linux)
- 74How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 75The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 76Send a PC-FAX
- 77I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 78I cannot print from my computer via USB.
- 79Cancel a fax job waiting in my Brother machine's memory.
- 80When I scan a document using ControlCenter, the scanned file size is too big.
- 81I can receive a fax, but cannot receive a telephone call.
- 82I cannot scan via USB. (Mac OS X)
- 83I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 84Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 85I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes.
- 86Change the user interface of ControlCenter3
- 87My Brother machine misfeeds paper.
- 88Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 89Scan a document in Mac OS X 10.6.
- 90Scan a document from a Windows Vista application
- 91How do I clean the laser scanner window?
- 92Uninstall the drivers. (Mac OS X 10.5)
- 93Where can I find my Brother machine's serial number?
- 94Set the date and time
- 95When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 96Why are the faxes I send always received with a black vertical line down the page?
- 97What does "COMM.ERROR" on the LCD display mean?
- 98What is the "Station ID" and how do I set it?
- 99I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 100Where do I find manuals for my Brother machine?