FAQs & Troubleshooting
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143 Results
- 51I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 52Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 53Where can I find the serial number for my unit?
- 54How do I clean the Scanner to improve the copy or fax quality?
- 55How can I re-install the drivers?
- 56Can I confirm that the FAX was sent correctly?
- 57I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 58When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 59When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 60I cannot receive a color fax. Why?
- 61I continue to receive the Error Message "Runtime Error 2147417848 (80010108) Automation Error Brother MFL Pro Control Center" when I start Windows® XP. How can I remove it?
- 62I have uninstalled the MFL-Pro software and now I can not uninstall the PaperPort® 8.0SE software. What can I do?
- 63Why can't I print when an ink cartridge is empty?
- 64Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 65Open the Control Panel (For Windows)
- 66The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 67Do I need a telephone line to send and receive faxes with my Brother machine?
- 68I can receive a fax, but cannot receive a telephone call.
- 69I cannot scan via USB. (Mac OS X)
- 70When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 71When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 72In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 73How do I clear a Machine Error 41, ME41 from the display?
- 74Scan a document in Windows 8 and Windows 10.
- 75Scan a document from a Windows Vista application
- 76Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 77The keys on the control panel do not respond.
- 78Clear the paper jam or printer jam.
- 79How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 80How do I store received faxes in memory?
- 81I am experiencing problems sending a fax, what can I do?
- 82I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 83I'm using Windows. Is there any way to view how much ink is remaining?
- 84Is there any way to reduce Ink consumption?
- 85How do I replace the Ink Cartridge?
- 86"NEAR INK EMPTY (COLOR)" is appearing on the LCD. What does it mean and how do I clear it from the LCD?
- 87How do I clear the "Awaiting Redial" message?
- 88I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 89What is Multi-Function Link Pro Suite?
- 90When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 91I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 92Vertical streaks appear in my copies.
- 93Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 94Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 95My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 96Install the built-in drivers (For Windows 8 and Windows 10)
- 97The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 98A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 99Functions supported in the Windows 7 built-in drivers
- 100My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)