FAQs & Troubleshooting
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272 Results
- 51I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 52I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 53I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 54I'm unable to access the media (memory) card in the media slot. What can I do?
- 55I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 56My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 57How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 58Uninstall the drivers. (Mac OS X 10.5)
- 59How do I clean the Scanner to improve the copy or fax quality?
- 60I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 61To install the printer driver easily using a tool. (Linux)
- 62Uninstall printer drivers (Linux)
- 63ControlCenter3 displays a blank screen at startup (Windows)
- 64The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 65How to identify your Operating System (OS).
- 66The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 67The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 68A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 69I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 70Locate files scanned with ControlCenter2 (For Macintosh)
- 71Change the printer driver settings (Windows/macOS)
- 72How many times will my Brother machine automatically redial a number?
- 73Verify if the Brother machine has a dial tone
- 74I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 75Can I print a report that will show all of my Speed Dial and Group numbers?
- 76I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 77How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 78I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 79I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 80Which E-mail packages are compatible with ControlCenter3?
- 81Why is it necessary for my machine to go through regular cleaning cycles?
- 82Scan a document in Mac OS X 10.7.
- 83Scan a document using "Scanner and Camera Wizard" in Windows XP
- 84Scan a document from a Windows Vista application
- 85"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 86What is Distinctive Ring and how do I program it?
- 87Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 88The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 89What is the BRAdmin Professional software used for?
- 90I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 91I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 92I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 93What driver package format is supported by my Linux distribution?
- 94Paper size settings are unavailable when I print from OpenOffice (Linux)
- 95The downloaded driver's name is different from my machine's name. (Linux)
- 96I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 97Configure scan settings without administrator privileges (Linux)
- 98All print jobs are aborted and nothing is printed. (Linux)
- 99I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 100I am unable to print from a client PC to a printer on a print server. (Linux)