FAQs & Troubleshooting
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252 Results
- 51I am experiencing problems sending a fax, what can I do?
- 52I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 53Why doesn't the machine answer when receiving a call?
- 54What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 55How do I print on an envelope?
- 56I cannot install Brother drivers on Debian 10 or later (Linux)
- 57What driver package format is supported by my Linux distribution?
- 58Send a fax using PC-FAX with LPD/LPRng (Linux)
- 59What is the Network Shared printing?
- 60Can I print from and scan to iPhone, iPod touch and iPad?
- 61My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 62When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 63I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 64Scan a document from a Windows Vista application
- 65When I print, the pages are smudged with ink. What should I do?
- 66When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 67How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 68How do I program the date and time?
- 69How do I replace the Ink Cartridge?
- 70I cannot install the driver when using the Driver Install Tool. (Linux)
- 71Configure and use PC-FAX (CUPS) (Linux)
- 72I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 73When I print images, the quality is not good (Linux)
- 74Check the firmware version.
- 75Open the Control Panel (For Windows)
- 76The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 77How to identify your Operating System (OS).
- 78The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 79Change the printer driver settings (Windows/macOS)
- 80I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 81Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 82Functions supported in the Windows 7 built-in drivers
- 83Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 84How do I clear Machine Error 46?
- 85Can I print using only the black ink cartridge when the Color cartridges have run out?
- 86I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 87When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 88I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 89Which E-mail packages are compatible with ControlCenter3?
- 90I'm using Mac OS X 10.4/10.5. How do I use the Brother Status Monitor Widget?
- 91I cannot use the "Modules Update" button on Web BRAdmin.
- 92Scan a document using "Scanner and Camera Wizard" in Windows XP
- 93Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 94I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 95Glossy Paper does not feed correctly. What can I do?
- 96When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 97When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 98How do I know which receive mode to select?
- 99Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 100What is Distinctive Ring and how do I program it?