FAQs & Troubleshooting
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- 51When I make a copy the image or text is cut off. What can I do?
- 52I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 53How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 54ControlCenter3 displays a blank screen at startup (Windows)
- 55Open the Status Monitor
- 56The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 57How to identify your Operating System (OS).
- 58The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 59Stop my Brother machine from automatically redialing a number.
- 60Configure a cover page for PC-FAX.
- 61The printer status is Offline or Paused.
- 62Why doesn't my Brother machine have a dial tone?
- 63Verify if the Brother machine has a dial tone
- 64Scan multiple pages into one file instead of each scan being saved as a separate file.
- 65When I print photos, the color quality is not good.
- 66How does my telephone company's Caller ID feature work with my Brother machine?
- 67When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 68I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 69I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 70Which E-mail packages are compatible with ControlCenter3?
- 71I'm using Windows XP. I cannot scan with the USB cable.
- 72When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 73Forward a fax to another fax machine when my machine has a mechanical problem.
- 74Where is the USB port on the machine?
- 75I am having a problem receiving faxes.
- 76I am experiencing problems sending a fax.
- 77When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 78Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 79What does "COMM.ERROR" on the LCD display mean?
- 80I cannot receive a color fax.
- 81Images of the thumbnail page from the media (memory) card won't print.
- 82Configure and use the Scan Key Tool (Linux)
- 83What driver package format is supported by my Linux distribution?
- 84Paper size settings are unavailable when I print from OpenOffice (Linux)
- 85Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 86I cannot scan when using SELinux (Security-Enhanced Linux)
- 87I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 88Configure scan settings without administrator privileges (Linux)
- 89I am unable to print from a client PC to a printer on a print server. (Linux)
- 90Send a fax using PC-FAX with LPD/LPRng (Linux)
- 91When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 92How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 93When printing documents the characters appear ghosted, blurry, or doubled.
- 94Open the "Scanners and Cameras" and Properties.
- 95A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 96How do I know which side up my photo paper should be in the tray?
- 97"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 98How do I clear the message "Cannot Detect" from the display?
- 99Scan and save a document in PDF format (Scan to File)
- 100Configure or change the settings of the ControlCenter 2 or 3 scanning options