FAQs & Troubleshooting
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227 Results
- 5112.06.2023How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 5212.06.2023How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 5312.06.2023How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 5412.06.2023The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 5512.06.2023The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 5612.06.2023The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 5712.06.2023How to use the Numbering function (P-touch Editor 5.x for Windows)
- 5812.06.2023The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 5912.06.2023How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 6012.06.2023Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 6112.04.2023Where can I find my Brother printer's serial number?
- 6201.03.2023How to create a label containing a bar code/QR code (P-touch Editor 5.2 or later for Mac)
- 6301.03.2023How to create a label containing a bar code/QR code (P-touch Editor 5.1 for Mac)
- 6421.10.2022Using Web Based Management
- 6513.10.2022Where can I download the latest P-touch Editor for Mac?
- 6618.05.2022I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 6709.05.2022How do I print labels distributed to multiple printers?
- 6802.05.2022I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 6926.04.2022How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 7026.04.2022I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 7118.04.2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 7218.04.2022How do I disable broadcasting the printer to AirPrint-compatible devices?
- 7305.04.2022How do I install the software from the CD-ROM? (for Mac)
- 7405.04.2022The power turns off automatically.
- 7531.03.2022How to delete the registry information and files related to the printer driver
- 7628.03.2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 7728.03.2022I cannot print from the printer in a network-shared environment.
- 7828.03.2022I cannot save a file downloaded from the Brother support website (For Windows)
- 7907.03.2022Where can I download Brother iPrint&Label? (iPrint&Label)
- 8016.02.2022How can I print using Portrait? (iPrint&Label)
- 8116.02.2022Poor print quality when printing on narrow labels. (iPrint&Label)
- 8209.12.2021The paper settings specified from the server computer are not reflected on the client computer.
- 8309.12.2021How do I transfer label templates with P-touch Transfer Express?
- 8415.11.2021How can I create a barcode label? (iPrint&Label)
- 8526.10.2021P-touch Editor crashes when I open it on my Mac.
- 8608.10.2021Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 8703.08.2021Small characters or thin lines are printed faintly.
- 8827.07.2021How do I transfer templates or other data from the computer to the printer?
- 8918.06.2021How can I connect the printer to my mobile device via Wi-Fi® ?
- 9014.01.2021How to make a label with a barcode (P-touch Editor 5.0 for Mac)
- 9113.01.2021Can I directly operate my printer from a self-developed application software and print a label?
- 9223.12.2020Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac)
- 9327.11.2020How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 9427.11.2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 9524.11.2020How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 9613.11.2020Printing is not possible. (P-touch Editor5.3 for Mac)
- 9713.11.2020How do I connect the printer to my computer via Wi-Fi®?
- 9810.11.2020How do I create an Address Label? (P-touch Editor 5.0 for Mac)
- 9922.10.2020How do I switch to and use the mass storage mode?
- 10022.10.2020Wi-Fi® indicator is lit in green but the printer cannot communicate with other devices via Wi-Fi.