FAQs & Troubleshooting
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126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 51I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 52Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 53I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 54I cannot install Brother drivers on Debian 10 or later (Linux)
- 55Where can I download Brother iPrint&Scan application for Mac?
- 56The downloaded driver's name is different from my machine's name. (Linux)
- 57The driver installation finished successfully but I cannot print. (Linux)
- 58To install the printer driver easily using a tool. (Linux)
- 59Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 60I cannot print on a wireless (Wi-Fi) network (Windows)
- 61I cannot save a file downloaded from the Brother support website (For Windows)
- 62Check the firmware version.
- 63Open the Status Monitor (Windows)
- 64Open the Control Panel (For Windows)
- 65Discover the MAC address of the Brother network card
- 66Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 67Change the printer driver settings (Windows)
- 68Toner Error
- 69I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 70Color offset
- 71Uneven color density across the page
- 72Toner Low
- 73When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 74Cooling Down
- 75Out of Memory
- 76Horizontal coloured lines appear on the page
- 77Ghosting images
- 78When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 79Can I send a print job to multiple machine email addresses using Email Print?
- 80When I print images, the quality is not good (Linux)
- 81Large characters are printed incorrectly. (Linux)
- 82I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 83The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 84Printed pages are compressed, horizontal stripes appear, or characters in the top, bottom, left and right margins are cut off.
- 85Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 86I cannot print from my computer via USB.
- 87Missing thin lines in images
- 88My Brother machine has no power.
- 89Toner smears easily
- 90Check the Node Name of the Brother machine
- 91Toner scatter or toner stain
- 92Where can I find my Brother machine's serial number?
- 93I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 94I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 95I cannot print full-page photos or images using Email Print.
- 96I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 97My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 98Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 99I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 100I am unable to print from a client PC to a printer on a print server. (Linux)