FAQs & Troubleshooting
![]() |
Latest |
131 Results
- 5127.10.2017I cannot print from my computer via network. (For Macintosh)
- 5227.10.2017The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 5325.03.2016What is the difference between the toner cartridge and the drum unit?
- 5425.03.2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 5525.03.2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 5625.03.2016What is the Network Shared printing?
- 5725.03.2016Can I print from or scan to Android™ Smartphone?
- 5825.03.2016Can I print from and scan to iPhone, iPod touch and iPad?
- 5924.03.2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 6023.03.2016What can happen if the wrong paper is used in your machine.
- 6123.03.2016What is the BRAdmin Professional software used for?
- 6210.11.2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 6327.11.2014I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 6425.11.2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 6519.11.2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6626.08.2014What is a "Generic PCL Driver"?
- 6717.06.2014How do I install the Optional Tray Unit? - For Europe and Asia/Oceania
- 6805.06.2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 6927.01.2014I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 7027.01.2014How can I clean the corona wire of the drum unit?
- 7127.01.2014How do I install additional memory?
- 7227.01.2014Replace the toner cartridge.
- 7317.01.2014I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 7417.01.2014Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 7517.01.2014I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 7617.05.2013Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 7715.05.2013When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 7814.05.2013Printouts have toner specks.
- 7913.05.2013How can I clean the inside of the printer?
- 8013.05.2013Printouts have a curl or wave.
- 8110.05.2013Printouts have wrinkles or creases.
- 8210.05.2013Black toner marks appear across the page.
- 8310.05.2013White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 8410.05.2013White lines appears down the page.
- 8510.05.2013Lines appears across the page.
- 8610.05.2013White lines appear across the page.
- 8710.05.2013What do the LED indications mean?
- 8809.05.2013Printouts are with gray background.
- 8909.05.2013Printouts are faint.
- 9008.05.2013The image is ghosted.
- 9101.05.2013The printed letters are slanted, positioned incorrectly.
- 9226.04.2013White spots appear in areas of dense black printing.
- 9326.04.2013Vertical black lines appear on the printout.
- 9425.04.2013Output sheets are completely black.
- 9528.02.2013When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 9608.05.2012In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 9720.03.2012Why does the Drum LED blink ?
- 9819.03.2012Replace the drum unit.
- 9916.11.2011The paper is skewed when it's printed.
- 10016.11.2011When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?