FAQs & Troubleshooting
Latest |
189 Results
- 5117.10.2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5230.07.2018I cannot print from my computer via network. (For Windows)
- 5305.07.2018Windows 7 Support Information
- 5427.10.2017I cannot print from my computer via network. (For Macintosh)
- 5527.10.2017The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 5625.03.2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 5725.03.2016Verify the Brother machine connected to the Wired Network (For Macintosh)
- 5825.03.2016What is the difference between the toner cartridge and the drum unit?
- 5925.03.2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 6025.03.2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 6125.03.2016What is the Network Shared printing?
- 6225.03.2016Discover the MAC address of the Brother network card
- 6325.03.2016Can I print from or scan to Android™ Smartphone?
- 6425.03.2016Can I print from and scan to iPhone, iPod touch and iPad?
- 6524.03.2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 6623.03.2016What can happen if the wrong paper is used in your machine.
- 6723.03.2016What is the BRAdmin Professional software used for?
- 6810.11.2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 6906.04.2015What is Optional Font Package (BS-3000)?
- 7027.11.2014I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 7125.11.2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 7219.11.2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7326.09.2014What kind of barcodes can I print?
- 7425.09.2014I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 7524.09.2014How do I replace the Feed Roller (Paper Feeding kit)?
- 7626.08.2014What is a "Generic PCL Driver"?
- 7717.06.2014I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 7805.06.2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 7929.01.2014I cannot print from Mac OS X.
- 8029.01.2014How do I print on labels, transparencies etc?
- 8127.01.2014I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 8227.01.2014JAM REAR
- 8327.01.2014PAPER JAM
- 8427.01.2014JAM INSIDE
- 8527.01.2014JAM TRAY 2
- 8627.01.2014JAM TRAY 1
- 8727.01.2014JAM MP TRAY
- 8827.01.2014How do I clean the inside of the printer?
- 8927.01.2014How do I clean the corona wire of the drum unit?
- 9027.01.2014ERROR XX <-> SERVICE CALL
- 9127.01.2014How do I install the Lower Tray Unit? (LT-500)
- 9227.01.2014How do I install additional memory? (DIMM)
- 9317.01.2014I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 9417.01.2014Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 9517.01.2014I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 9617.05.2013Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9715.05.2013TONER EMPTY
- 9815.05.2013TONER LOW
- 9915.05.2013Paper Feed Problems
- 10015.05.2013IGNORE DATA