FAQs & Troubleshooting
Latest |
171 Results
- 5116.05.2023I cannot print from my computer via USB.
- 5219.04.2023I cannot install the Brother software (Mac)
- 5307.04.2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 5406.04.2023The printer status is Offline or Paused.
- 5527.03.2023Change the printer driver settings (Windows)
- 5627.03.2023"Offline" appears on the Status Monitor. (Windows)
- 5727.03.2023Install the built-in drivers (For Windows 8 and Windows 10)
- 5815.02.2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 5914.02.2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 6019.12.2022Check the ink level and then press [Stop]
- 6119.12.2022Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 6219.12.2022Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 6319.12.2022One or more of my colors are not printing (blank).
- 6419.12.2022Refill Ink
- 6519.12.2022Improve poor print quality.
- 6619.12.2022When I print photos, the color quality is not good.
- 6719.12.2022Can third party ink be used to refill the ink tanks?
- 6813.12.2022How to identify your Operating System (OS).
- 6920.10.2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 7011.10.2022Access Web Based Management
- 7126.09.2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 7230.08.2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 7329.08.2022The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7424.08.2022Print on Both Sides of the Paper Manually (Manual 2-sided Printing) (Windows)
- 7522.08.2022Configure the Scan to Email Feature (Linux)
- 7609.08.2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 7726.07.2022Configure and use the Scan Key Tool (Linux)
- 7823.06.2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 7930.05.2022What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 8009.05.2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8120.04.2022Uninstall the Brother Software and Drivers (Windows)
- 8214.04.2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8311.04.2022Wireless setup is requesting a WPS PIN to complete the setup
- 8411.04.2022My Brother machine could not be found over the network when I installed drivers on my computer.
- 8507.04.2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 8601.04.2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 8724.03.2022I cannot find some option in the Printing preferences. (For Windows)
- 8824.03.2022I cannot save a file downloaded from the Brother support website (For Windows)
- 8917.03.2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 9009.03.2022I want to connect my Brother machine to a wireless network using WPS (Wi-Fi Protected Setup™)
- 9128.01.2022Error and Maintenance LED Indications
- 9228.01.2022The Wi-Fi LED light does not flash when I press and hold the Wi-Fi button.
- 9315.12.2021I cannot connect my machine to a Windows 11 computer via USB.
- 9410.11.2021Open the Control Panel (For Windows)
- 9512.10.2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 9629.07.2021I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 9701.06.2021I cannot select my machine to print my files even if I install the Full Software Package (Mac)
- 9822.03.2021Low Temperature
- 9919.03.2021I get a TS error when trying to print on a wireless network.
- 10019.03.2021I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)