FAQs & Troubleshooting
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181 Results
- 5106.06.2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 5201.06.2023Delete print jobs from the print queue.
- 5324.05.2023I cannot print on a wireless (Wi-Fi) network (Mac)
- 5416.05.2023I cannot print from my computer via USB.
- 5519.04.2023I cannot install the Brother software (Mac)
- 5607.04.2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 5706.04.2023The printer status is Offline or Paused.
- 5827.03.2023Change the printer driver settings (Windows)
- 5927.03.2023"Offline" appears on the Status Monitor. (Windows)
- 6027.03.2023Install the built-in drivers (For Windows 8 and Windows 10)
- 6115.02.2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 6214.02.2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 6319.12.2022Check the ink level and then press [Stop]
- 6419.12.2022Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 6519.12.2022Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 6619.12.2022One or more of my colors are not printing (blank).
- 6719.12.2022Refill Ink
- 6819.12.2022Improve poor print quality.
- 6919.12.2022When I print photos, the color quality is not good.
- 7019.12.2022Can third party ink be used to refill the ink tanks?
- 7113.12.2022How to identify your Operating System (OS).
- 7220.10.2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 7311.10.2022Access Web Based Management
- 7426.09.2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 7530.08.2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 7629.08.2022The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7724.08.2022Print on Both Sides of the Paper Manually (Manual 2-sided Printing) (Windows)
- 7822.08.2022Configure the Scan to Email Feature (Linux)
- 7909.08.2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 8026.07.2022Configure and use the Scan Key Tool (Linux)
- 8123.06.2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 8230.05.2022What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 8309.05.2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8420.04.2022Uninstall the Brother Software and Drivers (Windows)
- 8514.04.2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8611.04.2022Wireless setup is requesting a WPS PIN to complete the setup
- 8711.04.2022My Brother machine could not be found over the network when I installed drivers on my computer.
- 8807.04.2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 8901.04.2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 9024.03.2022I cannot find some option in the Printing preferences. (For Windows)
- 9124.03.2022I cannot save a file downloaded from the Brother support website (For Windows)
- 9217.03.2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 9309.03.2022I want to connect my Brother machine to a wireless network using WPS (Wi-Fi Protected Setup™)
- 9428.01.2022Error and Maintenance LED Indications
- 9528.01.2022The Wi-Fi LED light does not flash when I press and hold the Wi-Fi button.
- 9615.12.2021I cannot connect my machine to a Windows 11 computer via USB.
- 9710.11.2021Open the Control Panel (For Windows)
- 9812.10.2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 9929.07.2021I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 10001.06.2021I cannot select my machine to print my files even if I install the Full Software Package (Mac)