FAQs & Troubleshooting
![]() |
Popular |
247 Results
- 51Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 52I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 53Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 54Locate files scanned with ControlCenter2 (For Macintosh)
- 55Where can I find the ink cartridges for my new Brother machine?
- 56I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 57Set up your Brother machine on a wireless network.
- 58Open the "Scanners and Cameras" and Properties.
- 59Make a two-sided copy. (Duplex)
- 60I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 61Wireless setup is requesting a WPS PIN to complete the setup
- 62Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 63After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 64Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 65I cannot find some option in the Printing preferences. (For Windows)
- 66Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 67I cannot make borderless prints.
- 68What is Brother Web Connect?
- 69A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 70Unable to Print 7X
- 71Change the printer driver settings (Windows/macOS)
- 72How do I know which side up my photo paper should be in the tray?
- 73The printer status is Offline or Paused.
- 74How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 75Cover is Open
- 76One or more of my colors are not printing (blank).
- 77When I print, the pages are smudged with ink.
- 78Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 79I'm using Macintosh. What is the PreScan option used for?
- 80I'm using Windows XP. I cannot scan with the USB cable.
- 81I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 82Cannot print after a Windows 10 update (June 2020)
- 83I cannot print using my Brother machine on a wireless network (Windows)
- 84I cannot save a file downloaded from the Brother support website (For Windows)
- 85Delete print jobs from the print queue.
- 86Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 87Print a web page from iPrint&Scan when using an Android™ mobile device.
- 88Scan a document and e-mail it as an attachment (For Macintosh)
- 89Unable to Scan AX
- 90Unable to Print 5X
- 91Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 92Ink Absorber Full
- 93Low Temperature
- 94High Temperature
- 95I cannot print from my computer via USB.
- 96No Ink Cartridge
- 97When I print photos, the color quality is not good.
- 98When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 99No Paper Fed
- 100When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.