FAQs & Troubleshooting
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287 Results
- 51Can I print from or scan to Android™ Smartphone?
- 52Change the printer driver settings (Windows/macOS)
- 53Is my Brother machine compatible with third party print servers?
- 54How do I clear the message "No Waste Toner"?
- 55I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 56How do I clear the message "Print Unable 32" from the LCD display?
- 57I want to know more information about the advanced features of my Brother machine.
- 58Create or view a XML Paper Specification document
- 59I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 60Is my Brother machine compatible with Windows Vista?
- 61My Brother machine has no power. What can I do?
- 62Which E-mail packages are compatible with ControlCenter3?
- 63When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 64Scan a document in Mac OS X 10.6.
- 65Scan a document from a Windows XP application
- 66How do I clear the message "Document Jam" from the LCD display?
- 67When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 68How do I replace the belt unit?
- 69How do I clear the message "Jam Rear" from the LCD display?
- 70How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 71I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 72Spots are printed at 75mm.
- 73I'm using the Simple Network Configuration capabilities of Apple Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 74My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 75I cannot install Brother drivers on Debian 10 or later (Linux)
- 76When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 77Uninstall Scan-key-tool. (Linux)
- 78ControlCenter3 displays a blank screen at startup (Windows)
- 79Open the Control Panel (For Windows)
- 80Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 81Open the "Scanners and Cameras" and Properties.
- 82A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 83Tips for copy/scanning and preventing document jams
- 84When I scan a document using ControlCenter, the scanned file size is too big.
- 85Scan and save a document in PDF format (Scan to File)
- 86I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 87When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 88I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 89I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 90I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 91When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 92How do I clean the drum unit?
- 93Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 94When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 95How do I replace the waste toner box?
- 96Where can I find my Brother machine's serial number?
- 97Printouts have wrinkles.
- 98How do I clear vertical lines or streaks that appear in the copies I made?
- 99I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 100How do I turn off/on the Toner Save Mode?