FAQs & Troubleshooting
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175 Results
- 51Open the Control Panel (For Windows)
- 52Open the "Scanners and Cameras" and Properties.
- 53Locate files scanned with ControlCenter3 (For Windows)
- 54The printer status is Offline or Paused.
- 55I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 56Is my Brother machine compatible with Windows Vista?
- 57Which E-mail packages are compatible with ControlCenter3?
- 58How do I clear paper jams inside the drum unit and toner cartridge assembly?
- 59How do I clear paper jams inside the machine?
- 60How do I clean the scanner to improve the copy quality?
- 61How do I clean the corona wire?
- 62When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 63What is the recommended paper?
- 64I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 65I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 66I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 67The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 68I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 69Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 70When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 71How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 72I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 73Install Presto!® PageManager® onto Windows 10.
- 74I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 75Scan a document from a Windows Vista application
- 76Scan a document from a Windows XP application
- 77When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 78When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 79Uninstall the drivers. (Mac OS X 10.5)
- 80I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 81Delete a network scanner entry. (Linux)
- 82Configure scan settings without administrator privileges (Linux)
- 83I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 84Pre-Required Procedures (Linux)
- 85I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 86ControlCenter3 displays a blank screen at startup (Windows)
- 87When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 88Open the Status Monitor
- 89Locate files scanned with ControlCenter2 (For Macintosh)
- 90Change the printer driver settings (Windows/macOS)
- 91The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 92Is my Brother machine compatible with third party print servers?
- 93Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 94Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 95When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 96My Brother machine misfeeds paper.
- 97Scan a document in Mac OS X 10.7.
- 98Scan a document using "Scanner and Camera Wizard" in Windows XP
- 99Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 100Scan an image and insert it in a Windows XP application