FAQs & Troubleshooting
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207 Results
- 51The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 52I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 53I cannot scan when using SELinux (Security-Enhanced Linux)
- 54I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 55I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 56I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 57I want to print using CUPS while keeping SELinux enabled. (Linux)
- 58Uninstall printer drivers (Linux)
- 59Windows 7 Support Information
- 60"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 61I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 62Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 63When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 64I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 65Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 66Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 67The keys on the control panel do not respond.
- 68After I installed Sun JavaVM, some applications will not work correctly.
- 69The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 70Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 71How can I improve poor print quality?
- 72Is there any way to view how much ink is remaining?
- 73I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 74Where is the full User's Guide? I can't find enough information in the paper manual.
- 75Uninstall the drivers (Windows)
- 76What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 77Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 78While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 79I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 80I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 81I cannot install Brother drivers on Debian 10 or later (Linux)
- 82What driver package format is supported by my Linux distribution?
- 83Cannot print after a Windows 10 update (June 2020)
- 84The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 85I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 86When I print images, the quality is not good (Linux)
- 87The downloaded driver's name is different from my machine's name. (Linux)
- 88I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 89Large characters are printed incorrectly. (Linux)
- 90When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 91I installed scan-key-tool, but it does not work. (Linux)
- 92When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 93When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 94Command List of brscan. (Linux)
- 95Delete a network scanner entry. (Linux)
- 96Uninstall the scanner driver. (Linux)
- 97Uninstall Scan-key-tool. (Linux)
- 98How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 99All print jobs are aborted and nothing is printed. (Linux)
- 100I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)