FAQs & Troubleshooting
Latest |
140 Results
- 5112.06.2023Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 5212.04.2023Where can I find my Brother printer's serial number?
- 5301.03.2023How to create a label containing a bar code/QR code (P-touch Editor 5.2 or later for Mac)
- 5401.03.2023How to create a label containing a bar code/QR code (P-touch Editor 5.1 for Mac)
- 5528.10.2022I cannot find the Transfer Template function in P-touch Editor 6.x. (for Windows)
- 5613.10.2022Where can I download the latest P-touch Editor for Mac?
- 5708.07.2022How do I initialize and clear the printer to factory default settings?
- 5828.06.2022How to install Brother software on a computer not connected to the Internet
- 5902.05.2022I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 6018.04.2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6131.03.2022How to delete the registry information and files related to the printer driver
- 6228.03.2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 6328.03.2022I cannot save a file downloaded from the Brother support website (For Windows)
- 6415.03.2022I can no longer print from my computer, even though I was able to print previously.
- 6509.12.2021How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 6626.11.2021How do I type accented characters?
- 6726.11.2021How do I type symbols?
- 6826.10.2021P-touch Editor crashes when I open it on my Mac.
- 6907.01.2021The label is not printed even though I pressed the print key.
- 7023.12.2020Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac)
- 7127.11.2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 7213.11.2020Printing is not possible. (P-touch Editor5.3 for Mac)
- 7315.10.2020The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 7407.10.2020How do I use a template? (P-touch Editor 5.1 for Mac)
- 7515.09.2020The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 7604.09.2020The message "The cassette is incorrect." is displayed. (P-touch Editor 3.x for Mac)
- 7704.09.2020When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 7804.09.2020How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 7926.08.2020How do I create a small label?
- 8026.08.2020How do I create an ID label using a template? (P-touch Editor 5.x for Windows)
- 8114.07.2020How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 8209.07.2020How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 8312.06.2020The tape got jammed or stuck in the printer.
- 8404.06.2020When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 8502.06.2020The display remains blank after the power is turned on.
- 8628.05.2020The printed label contains blank horizontal lines.
- 8719.05.2020I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 8819.05.2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 8919.05.2020How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 9019.05.2020How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 9118.05.2020My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 9213.05.2020How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 9313.05.2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 9423.04.2020My label is not cut automatically after printed.
- 9507.04.2020How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.1 for Mac)
- 9606.04.2020P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 9731.03.2020The fabric tape became detached after washing.
- 9827.03.2020I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 9905.03.2020I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac)
- 10011.12.2019Can TZ tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?