FAQs & Troubleshooting
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102 Results
- 51USB Flash Drive is Full (Scan to USB)
- 52Server Time Out (Scan to FTP)
- 53The scan speed is too slow.
- 54Download a file from the "Downloads" section and save it to Windows 8 computer.
- 55I cannot start ControlCenter.
- 56Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 57Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 58Unusable Device (Other Error)
- 59Reset the network settings to the factory default.
- 60Configure the Scan to Email Feature (Linux)
- 61Command List of brscan. (Linux)
- 62Delete a network scanner entry. (Linux)
- 63Important points for specifying the scan area (Linux)
- 64Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 65Install PaperPort™ 12SE onto Windows 10.
- 66Check the firmware version.
- 67Start key does not work.
- 68Cannot install software. (Windows users only)
- 69The machine pauses for about 3 seconds between each page when scanning.
- 70All Blank Page Skipped
- 71USB Write-protected
- 72Bleed through is seen in the scanned image.
- 73The scanned image is skewed.
- 74Colors in the scanned image are dark.
- 75The scan quality is poor.
- 76My scanned image is missing.
- 77Printing/ Scanning with a mobile device
- 78Multifeed
- 79I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 80Unable to Scan XX
- 81Clean the Pick-up Roller
- 82Clean the scanner
- 83Service Call
- 84I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 85Scan using XSane or GIMP (Linux)
- 86Uninstall Scan-key-tool. (Linux)
- 87Other Error (Other Error)
- 88I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 89Install Presto!® PageManager® onto Windows 10.
- 90How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 91Cannot save the settings in Remote Setup or Web Based Management.
- 92Cannot find the Nuance serial number to install Nuance PDF Converter Professional 8.
- 93USB Access Error
- 94The machine is in Offline Mode.
- 95TWAIN or WIA errors appear when starting to scan. (Windows)
- 96Paper suitable for scanning
- 97Vertical lines are seen in the scanned image.
- 98Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 99Authenticate Error (Scan to FTP)
- 100When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?