FAQs & Troubleshooting
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174 Results
- 5112.04.2023Where can I find my Brother printer's serial number?
- 5201.03.2023How to create a label containing a bar code/QR code (P-touch Editor 5.2 or later for Mac)
- 5301.03.2023How to create a label containing a bar code/QR code (P-touch Editor 5.1 for Mac)
- 5421.10.2022Using Web Based Management
- 5513.10.2022Where can I download the latest P-touch Editor for Mac?
- 5623.05.2022While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 5718.05.2022I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 5802.05.2022I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 5926.04.2022I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 6026.04.2022I cannot open [Label format definitions] from the Printing Preferences in Windows 7. After clicking [Label format definitions] the error message "Administrator privileges are required in order to use this utility." shows and finish. What can I do?
- 6118.04.2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6231.03.2022How to delete the registry information and files related to the printer driver
- 6328.03.2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 6428.03.2022I cannot save a file downloaded from the Brother support website (For Windows)
- 6509.12.2021Can I print from any software other than P-touch Editor? (for Windows)
- 6609.12.2021The paper settings specified from the server computer are not reflected on the client computer.
- 6709.12.2021How do I transfer label templates with P-touch Transfer Express?
- 6826.10.2021P-touch Editor crashes when I open it on my Mac.
- 6908.10.2021Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 7027.07.2021How do I transfer templates or other data from the computer to the printer?
- 7114.01.2021How to make a label with a barcode (P-touch Editor 5.0 for Mac)
- 7213.01.2021Can I directly operate my printer from a self-developed application software and print a label?
- 7323.12.2020Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac)
- 7427.11.2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 7524.11.2020How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 7618.11.2020Printing is not possible. (P-touch Editor 5.0 for Mac)
- 7713.11.2020Printing is not possible. (P-touch Editor5.3 for Mac)
- 7805.11.2020Is there a way to eliminate the tape that is cut off before each label? (P-touch Editor Lite LAN)
- 7902.11.2020How can I eliminate the 25mm piece of tape that is produced prior to every label printed?
- 8022.10.2020How can I print data directly from Access 2010?
- 8120.10.2020How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 8215.10.2020The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 8307.10.2020How do I use a template? (P-touch Editor 5.1 for Mac)
- 8407.10.2020How do I use a template? (P-touch Editor 5.0 for Mac)
- 8515.09.2020The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 8604.09.2020How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8726.08.2020How do I create an ID label using a template? (P-touch Editor 5.x for Windows)
- 8814.07.2020How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 8912.06.2020The tape got jammed or stuck in the printer.
- 9004.06.2020When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 9102.06.2020I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 9202.06.2020How to print in high resolution mode using an HG tape
- 9302.06.2020Is it possible to connect both USB cable and Serial cable to the same machine at the same time?
- 9419.05.2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 9519.05.2020How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 9619.05.2020How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 9718.05.2020My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 9813.05.2020How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 9913.05.2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 10013.05.2020How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)