FAQs & Troubleshooting
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175 Results
- 51When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 52When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 53How do I clear paper jams inside the machine?
- 54How do I clear the message "MFC is Busy" or "Connect Failure"?
- 55What is MFL-Pro Suite Software?
- 56I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 57I cannot scan when using SELinux (Security-Enhanced Linux)
- 58I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 59When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 60The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 61I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 62How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 63When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 64When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 65Scan a document using "Scanner and Camera Wizard" in Windows XP
- 66Scan a document in Windows 8 and Windows 10.
- 67Scan a document from a Windows Vista application
- 68When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 69How do I clean the corona wire?
- 70Replace the drum unit.
- 71Where do I find manuals for my Brother machine?
- 72I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 73Cannot print after a Windows 10 update (June 2020)
- 74The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 75My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 76Delete a network scanner entry. (Linux)
- 77I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 78I am unable to print from a client PC to a printer on a print server. (Linux)
- 79To install the printer driver easily using a tool. (Linux)
- 80I want to print using CUPS while keeping SELinux enabled. (Linux)
- 81I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 82How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 83"Offline" appears on the Status Monitor.
- 84Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 85Download a file from the "Downloads" section and save it to Windows 8 computer.
- 86Open the "Scanners and Cameras" and Properties.
- 87What is the difference between the toner cartridge and the drum unit?
- 88The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 89Locate files scanned with ControlCenter2 (For Macintosh)
- 90Change the printer driver settings (Windows/macOS)
- 91The paper is skewed when it's printed.
- 92"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 93Duplex Copy (1-sided to 2-sided)
- 94Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 95I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 96I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 97Is my Brother machine compatible with Windows Vista?
- 98Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 99I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 100Scan a document into ScanSoft™ PaperPort™ 11SE