FAQs & Troubleshooting
![]() |
Latest |
103 Results
- 5130.10.2020When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 5213.10.2020How to use the Sequential Numbering function
- 5307.10.2020How do I use a template? (P-touch Editor 5.1 for Mac)
- 5407.10.2020How do I use a template? (P-touch Editor 5.0 for Mac)
- 5515.09.2020The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 5610.09.2020How can I use the Sequential Numbering Feature? (P-touch Editor 3.2 for Mac)
- 5710.09.2020How can I print vertical labels? (P-touch Editor 3.2 for Mac)
- 5804.09.2020The message "The cassette is incorrect." is displayed. (P-touch Editor 3.x for Mac)
- 5904.09.2020How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6026.08.2020How do I create an ID label using a template? (P-touch Editor 5.x for Windows)
- 6125.08.2020I cannot find the template files. (P-touch Editor 3.x for Mac)
- 6225.08.2020How do I create name badges by joining "First Name" and "Last Name" fields together?
- 6314.07.2020How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 6409.07.2020How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 6512.06.2020The tape got jammed or stuck in the printer.
- 6604.06.2020When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 6703.06.2020When I try to use the database function, an application error occurs.
- 6802.06.2020I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 6919.05.2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 7019.05.2020How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 7119.05.2020How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 7218.05.2020My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 7313.05.2020How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 7413.05.2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 7507.05.2020How to use a 9/64" (3.5 mm) wide tape
- 7607.04.2020How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.0 for Mac)
- 7707.04.2020How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.1 for Mac)
- 7806.04.2020P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 7927.03.2020I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 8005.03.2020I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac)
- 8111.12.2019Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 8220.03.2019I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 8312.03.2019When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 8418.01.2019"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 8517.01.2019The driver downloaded from the website cannot be installed.
- 8614.12.2018I want to know how to use P-touch Editor. (P-touch Editor 5.1 for Mac)
- 8714.12.2018I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 8829.11.2018The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 8916.08.2018Can my printer use TZ/TZe tapes?
- 9023.07.2018The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 9122.12.2017The top and base layers of the laminated tape are misaligned.
- 9203.08.2017The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 9316.02.2015How can I use the Sequential Numbering function? (P-touch Editor 5.1 for Mac)
- 9410.02.2015How can I use the Sequential Numbering function? (P-touch Editor 5.0 for Mac)
- 9506.01.2015Error messages do not appear when using the USB connection of my printer.
- 9622.12.2014Is data created in other applications compatible with P-touch Editor 5.1 for Mac?
- 9722.12.2014How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 9809.08.2013I cannot open [Label format definitions] from the Printing Preferences in Windows 7. After clicking [Label format definitions] the error message "Administrator privileges are required in order to use this utility." shows and finish. What can I do?
- 9920.08.2012How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 10027.06.2012Is data created in other applications compatible with P-touch Editor 5.0 for Mac?