FAQs & Troubleshooting
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37 Results
- 1I can't print on a wireless network.
- 2How do I load/change the roll cassette?
- 3The printed text is too large.
- 4I cannot print and get an error message "No cassette is installed" or "NO MEDIA".
- 5How do I cut the printed paper?
- 6How do I update the printer's firmware?
- 7Where can I find my Brother printer's serial number?
- 8Where can I download the latest P-touch Editor for Mac?
- 9How can I connect the printer to my mobile device via Wi-Fi®?
- 10Label contents placed at the edge of the label layout are cut off when printed.
- 11What iOS mobile application can I use?
- 12How do I connect the printer to my computer via Wi-Fi®?
- 13P-touch Editor displays "There is no printer driver installed with this application." (Windows 10)
- 14The print quality is poor or the image is too light. (Color Label Editor)
- 15What do the indicator lights mean?
- 16The printer driver installation using a USB cable does not complete or the printer is listed as an unspecified device.
- 17After installing the VC-500W with a USB cable on a Windows computer, a yellow caution symbol is displayed on the device icon.
- 18What Android™ mobile application can I use?
- 19How to identify your Operating System (OS) for Windows or Mac
- 20How to change the background colour (Color Label Editor 2)
- 21Printing is not possible. (P-touch Editor 5.3 for Mac)
- 22When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 23My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 24My prints do not look as expected when I print from a Mac using AirPrint.
- 25How do I uninstall the printer driver?
- 26The printer does not start printing. Also, all LEDs on the Swipe-To-Cut panel are blinking.
- 27White lines appear on the printed label or the print is blurred.
- 28How do I connect the printer to my computer using a USB cable?
- 29Export a label from Color Label Editor to Color Label Editor 2.
- 30The printer does not start printing, or the printer is off.
- 31How to uninstall software on my Mac computer (P-touch Editor 5.x for Mac)
- 32How to install Brother software on a computer not connected to the Internet
- 33My printed labels are completely blank. (Windows 10 or later)
- 34P-touch Editor crashes when I open it on my Mac.
- 35I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1 / 5.2 for Windows)
- 36When I print a long label or many labels continuously, printing suddenly stops.
- 37I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac)