FAQs & Troubleshooting
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110 Results
- 1I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 2The machine cannot print over the network / the machine is not found on the network even after successful installation.
- 3Replacing the ink ribbon cassette
- 4The tape, fabric ribbon or ink ribbon ran out during printing.
- 5How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 6(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 7Where can I find my Brother printer's serial number?
- 8(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 9My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 10How to open the Devices and Printers window
- 11Specifications of Tape and Fabric ribbon that can be printed with this printer.
- 12(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 13(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 14What are the consumables to be purchased separately?
- 15Replacing the paper core holder
- 16The tape or fabric ribbon is jammed / the tape or fabric ribbon is incorrectly wound.
- 17Replacing the tape cassette
- 18What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 19I want to correct a shift in the print position.
- 20How do I print using P-touch Editor? (Video instruction)
- 21I want to reset the machine.
- 22How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 23P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 24How do I update P-touch Editor?
- 25Printing is not possible. (USB connection)
- 26A data transmission error appears on your computer.
- 27The machine is not found on the network during installation.
- 28What is P-touch Library?
- 29Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 30What is the default User ID and Password for BRAdmin Light or Professional?
- 31My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 32How to add Microsoft® Excel text to a Label List (P-touch Editor 5.x for Windows)
- 33How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 34How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 35Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 36Even though data is being sent to the machine, the power indicator is not blinking in green.
- 37I want to stop the operation that is being performed.
- 38Printing has stopped.
- 39The tape or fabric ribbon is not fed correctly.
- 40What maintenance should be performed?
- 41I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialogue box. (P-touch Editor 5.x for Windows)
- 42What is the Label List? (P-touch Editor 5.x for Windows)
- 43How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 44How can I change the IP address in order to use the product in a different network environment?
- 45Install BRAdmin Professional 3
- 46The print quality is poor / printed tape contains white streaks / printed text is blurry.
- 47How do I update the firmware?
- 48How do I create name badges by joining the "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 49P-touch Editor crashes when I open it on my Mac.
- 50The barcode number is not displayed below the barcode. (P-touch Editor for Windows)