FAQs & Troubleshooting
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157 Results
- 1Will my printer automatically turn itself off?
- 2The LED indicator or the LCD is not lit.
- 3This printer is not detected when establishing a Bluetooth® connection.
- 4How do I insert/change the paper or label roll?
- 5How to charge the rechargeable Li-ion battery
- 6(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 7My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 8Can I print out the printer information?
- 9How to delete the registry information and files related to the printer driver
- 10I cannot connect to the printer via Bluetooth® / Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12What Android™ mobile application can I use?
- 13The paper settings specified from the server computer are not reflected on the client computer.
- 14How do I transfer label or slip templates?
- 15Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 16Creating a label with OpenOffice (Linux)
- 17Where can I find my Brother printer's serial number?
- 18How to install the rechargeable Li-ion battery
- 19Printing is not possible. (USB connection)
- 20How do I uninstall the printer driver?
- 21How do I open an Excel / Access file with the Database function? (P-touch Editor 5.x for Windows)
- 22Why doesn't my printer turn on when the Power button is pressed?
- 23When I print a long label or many labels continuously, printing stops suddenly before finishing. Why does this happen?
- 24What iOS mobile application can I use?
- 25When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 26(Video) When I print a long label or many labels continuously, printing stops suddenly before finishing. Why does this happen?
- 27(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 28P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 29What kinds of software are available for this printer?
- 30(Video) What is the JPEG printing and how can I use it?
- 31How to connect to a DC power socket (Optional)
- 32How to connect to an AC power outlet (Optional)
- 33Creating a label with GIMP (Linux)
- 34The printer does not print or a printing error occurs.
- 35Using the Communication Settings (for Windows)
- 36How do I switch to and use the mass storage mode?
- 37How to identify your Operating System (OS) for Windows or Mac
- 38I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 39When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 40Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 41I can no longer print from my PC via Bluetooth, even though I could print previously.
- 42How to use the Paper Size Setup (for Windows)
- 43The label is not the length I expected.
- 44The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 45(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 46I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 47I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1 / 5.2 for Windows)
- 48I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux)
- 49Can I set a different media width when using an OpenOffice template? (Linux)
- 50How to attach the belt clip