FAQs & Troubleshooting
![]() |
Popular |
158 Results
- 1How do I insert/change the paper or label roll?
- 2Will my printer automatically turn itself off?
- 3How do I transfer label templates with P-touch Transfer Express?
- 4Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 5How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 6Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 7My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 8I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 9Where can I find my Brother printer's serial number?
- 10The LED indicator or the LCD is not lit.
- 11What iOS mobile application can I use?
- 12(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 13How do I create name badges by joining the "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 14How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 15Can I print out the printer information?
- 16When I print a long label or many labels continuously, printing stops suddenly before finishing. Why does this happen?
- 17How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 18The paper settings specified from the server computer are not reflected on the client computer.
- 19How to install the rechargeable Li-ion battery
- 20Print free-length labels with the set length (Linux®)
- 21How to install Brother software on a computer not connected to the Internet
- 22How to use the Roll Holder Locks (Optional)
- 23This printer is not detected when establishing a Bluetooth® connection.
- 24How to identify your Operating System (OS) for Windows or Mac
- 25Why doesn't my printer turn on when the Power button is pressed?
- 26(Video) When I print a long label or many labels continuously, printing stops suddenly before finishing. Why does this happen?
- 27How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 28(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 29I cannot connect to the printer via Bluetooth® / Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 30Installing the LPR driver and CUPS wrapper driver (Linux®)
- 31I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33Using the Communication Settings (for Windows)
- 34How do I switch to and use the mass storage mode?
- 35How to charge the rechargeable Li-ion battery
- 36How to connect to an AC power outlet (Optional)
- 37The print quality is poor.
- 38How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 39How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 40Printing is not possible. (USB connection)
- 41I can no longer print from my PC via Bluetooth, even though I could print previously.
- 42How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 43The driver installation finished successfully but I cannot print. (Linux)
- 44How do I transfer label or slip templates?
- 45My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 46Uninstalling the printer drivers (Linux)
- 47Creating a label with GIMP (Linux)
- 48Can I set a different media width when using an OpenOffice template? (Linux)
- 49The battery will not charge.
- 50How to attach the belt clip