FAQs & Troubleshooting
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119 Results
- 1How do I connect RJ printer to my computer?
- 2Wi-Fi indicator is lit in blue but the printer cannot communicate with other devices via Wi-Fi.
- 3How do I transfer label or slip templates?
- 4How to install the rechargeable Li-ion Battery (Optional)
- 5How do I install/change the RD roll?
- 6How to charge the rechargeable Li-ion Battery.
- 7The paper settings specified from the server computer are not reflected on the client computer.
- 8How to connect to a DC power outlet (Optional)
- 9How can I install the printer driver only? (for Windows)
- 10How to connect to an AC power outlet (Optional)
- 11Which interface cable can I use?
- 12How do I install the Software for wireless network environment using the installer CD-ROM and temporarily using a USB cable?
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14A communication error occurs when printing via serial cable (RS-232C).
- 15When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 16Will my printer automatically turn itself off?
- 17How do I install the software using a USB cable? (for Windows)
- 18My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 19P-touch Editor displays "There is no printer driver installed with this application." (Windows 10)
- 20I have an occasional problem printing.
- 21What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 22Printing is not possible. (USB connection)
- 23My print server has stopped printing.
- 24How to install Brother software on a computer not connected to the Internet
- 25How do I connect the printer to my computer via Wi-Fi®?
- 26How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 27Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 28Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 29How do I switch to and use the mass storage mode?
- 30How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 31I cannot communicate with the printer during installation. (Communication error message is displayed.)
- 32I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 33How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 34How to open the Devices and Printers window
- 35What Android™ mobile application can I use?
- 36How to identify the printer's firmware version
- 37The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 38I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialogue box. (P-touch Editor 5.x for Windows)
- 39How do I transfer label templates with P-touch Transfer Express?
- 40How do I reset network setting?
- 41How to identify your Operating System (OS) for Windows or Mac
- 42How to add Microsoft® Excel text to a Label List (P-touch Editor 5.x for Windows)
- 43How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 44How do I disable broadcasting the printer to AirPrint-compatible devices?
- 45Can I directly operate my printer from a self-developed application software and print a label?
- 46The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 47How do I uninstall the printer driver?
- 48How to delete the registry information and files related to the printer driver
- 49Where can I find my Brother printer's serial number?
- 50How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)