FAQs & Troubleshooting
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186 Results
- 1Use Remote Update to download files to your printer from an FTP server
- 2When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 3The front margin does not match the print settings.
- 4A security warning appears when accessing Web Based Management via HTTPS.
- 5The printer does not enter the sleep mode when it is connected via a wireless LAN.
- 6Using the Communication Settings (for Windows)
- 7The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 8I cannot connect Wired LAN or WLAN when using the Active Docking Station.
- 9How do I transfer label or slip templates?
- 10My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 11Can I set a different media width when using an OpenOffice template? (Linux)
- 12The battery cannot be charged.
- 13How do I connect my computer to the printer using the Wireless Direct mode?
- 14How to use the Paper Size Setup (for Windows)
- 15The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 16I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialogue box. (P-touch Editor 5.x for Windows)
- 17How do I reset Wi-Fi® setting?
- 18Will my printer automatically turn itself off?
- 19How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 20How do I connect the printer to my computer using both the Infrastructure mode and the Wireless Direct mode?
- 21What Android™ mobile application can I use?
- 22What iOS mobile application can I use?
- 23I cannot connect my machine to the wireless network.
- 24How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 25How to charge the rechargeable Li-ion battery
- 26How do I create name badges by joining the "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 27Printing is not possible. (USB connection)
- 28When printing with Ubuntu 12.04, the print position shifts. (Linux)
- 29Are there any drivers available for FreeBSD? (Linux)
- 30I cannot install the Linux drivers on multiple Brother printers. (Linux)
- 31Uninstalling the printer drivers (Linux)
- 32How to use Remote Update
- 33How to use the Roll Holder Locks (Optional)
- 34When printing from an application, the application's "Collate" setting does not work correctly.
- 35How do I disable broadcasting the printer to AirPrint-compatible devices?
- 36The printer does not print or a printing error occurs.
- 37Printed paper contains streaks or paper is not fed correctly.
- 38How to identify the printer's firmware version
- 39Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 40The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 41How do I clean my printer?
- 42My format is reset to default once my label has been printed when running the Excel Add-In. (P-touch Editor 5.x for Windows)
- 43Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 44My machine has suddenly stopped printing.
- 45How to set up the printer
- 46I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 47I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 48I cannot save the edited text file. (Linux)
- 49I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 50I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux)