FAQs & Troubleshooting
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186 Results
- 1I cannot connect Wired LAN or WLAN when using the Active Docking Station.
- 2When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 3How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 4I cannot print after updating the firmware or font data.
- 5What Android™ mobile application can I use?
- 6How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 7How do I insert/change the paper or label roll?
- 8(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 9Configure IEEE 802.1x Authentication for a Wired or Wireless Network Using Web Based Management (Web Browser)
- 10How to change the Media Roll Holder
- 11The printer does not enter the sleep mode when it is connected via a wireless LAN.
- 12How do I connect the printer to my computer using both the Infrastructure mode and the Wireless Direct mode?
- 13The LED indicator or the LCD is not lit.
- 14How do I reset Wi-Fi® setting?
- 15(Video) How do I initialise and clear the printer to factory default settings?
- 16When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 17I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 18How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 19How do I open an Excel / Access file with the Database function? (P-touch Editor 5.x for Windows)
- 20How to identify your Operating System (OS) for Windows or Mac
- 21I cannot connect my printer to a Windows 11 computer via USB.
- 22My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 23Use Remote Update to download files to your printer from an FTP server
- 24Where can I find my Brother printer's serial number?
- 25How to use Remote Update
- 26I cannot connect my machine to the wireless network.
- 27What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 28The print quality is poor.
- 29Will my printer automatically turn itself off?
- 30My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 31How to add Microsoft® Excel text to a Label List (P-touch Editor 5.x for Windows)
- 32(Video) Insert the Date and Time into a Label
- 33I'm using OpenOffice. Some of the print options that I have configured in OpenOffice do not work. (Linux)
- 34Uninstalling the printer drivers (Linux)
- 35How to install Brother software on a computer not connected to the Internet
- 36How to use the Roll Holder Locks (Optional)
- 37How do I connect my computer to the printer using the Wireless Direct mode?
- 38How to use the Paper Size Setup (for Windows)
- 39Using the Communication Settings (for Windows)
- 40How do I transfer label or slip templates?
- 41The front margin does not match the print settings.
- 42What iOS mobile application can I use?
- 43How to connect to a DC power socket (Optional)
- 44How to charge the rechargeable Li-ion battery
- 45How do I transfer label templates with P-touch Transfer Express?
- 46How to install the rechargeable Li-ion battery
- 47Printing is not possible. (USB connection)
- 48Insert the Date and Time into a Label
- 49Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 50I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux)