FAQs & Troubleshooting
Latest |
59 Results
- 110/01/2024How to install the Roll Holder (PA-RH-002) (Optional)
- 210/01/2024How to install the Roll Spacer Set (Optional)
- 313/12/2023How to install the Mac driver via USB / Wi-Fi® / wired network
- 415/11/2023How do I connect the printer and my mobile device via Bluetooth®?
- 515/11/2023How to open the Devices and Printers window
- 615/11/2023How to identify your Operating System (OS) for Windows or Mac
- 711/10/2023The time on the printer is incorrect.
- 811/10/2023How to connect the printer to your computer (for Windows)
- 913/09/2023I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 1011/01/2023The printed label contains grey lines.
- 1109/11/2022I cannot connect my machine to the wireless network.
- 1227/07/2022How to install Brother software on a computer not connected to the Internet
- 1312/05/2022Using the CommTool (for Windows)
- 1412/05/2022How to update the firmware
- 1512/05/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 1610/02/2022BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 1714/10/2021I cannot print barcodes correctly using BarTender.
- 1815/04/2021The printer does not turn on when I press the Power button.
- 1915/04/2021What do the indicator lights mean?
- 2015/04/2021How to transfer the print programs or templates using FBPL commands
- 2111/03/2021How to check the battery life
- 2211/03/2021When I print a long label or many labels continuously, printing stops suddenly before finishing.
- 2311/03/2021How can I connect the printer to my mobile device via Wi-Fi® ?
- 2411/03/2021Printed barcodes cannot be read.
- 2511/03/2021How do I reset Wi-Fi® setting?
- 2611/03/2021Will my printer automatically turn itself off?
- 2711/03/2021How do I initialise and clear the printer to factory default settings?
- 2811/03/2021I can no longer print from my computer via Bluetooth®, even though I could print previously.
- 2911/03/2021How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 3012/02/2021Enable or disable Bluetooth Low Energy (BLE)
- 3112/02/2021How to install the Windows driver via Bluetooth®
- 3216/11/2020The linerless roll is jammed inside the printer and not ejected correctly.
- 3314/10/2020I cannot print correctly using the Windows printer driver
- 3423/09/2020How to update firmware to all printers on the same subnet at the same time
- 3526/08/2020I cannot print with ESC/POS commands or CPCL commands
- 3626/08/2020The printer does not start printing immediately
- 3705/08/2020Update the Bluetooth® / Wi-Fi® module's firmware to use Bluetooth Low Energy (BLE)
- 3802/06/2020The print quality is poor.
- 3902/06/2020How do I clean / maintain my printer?
- 4002/06/2020Printing is not possible.
- 4102/06/2020How to execute the printer configuration (Self-test) to debug
- 4202/06/2020How to clean the Print Head
- 4302/06/2020How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 4402/06/2020How to clean the Platen Roller
- 4510/03/2020How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool)
- 4610/03/2020How to get Bluetooth MAC Address with the CommTool
- 4710/03/2020How to get an alert log file using the BPM (Brother Printer Management Tool)
- 4825/02/2020How to install the Windows driver via Wi-Fi® / wired network
- 4925/02/2020I cannot install the Windows driver.
- 5010/01/2020How to adjust the print position with the BPM (Brother Printer Management Tool)