FAQs & Troubleshooting
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59 Results
- 1How to install the Windows driver via Bluetooth®
- 2The left or right side of the label is not printed correctly.
- 3How to adjust the print position with the BPM (Brother Printer Management Tool)
- 4How to install the Mac driver via USB / Wi-Fi® / wired network
- 5How to install the Roll Holder (PA-RH-002) (Optional)
- 6The print quality is poor.
- 7My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 8How to change the printer code page
- 9I cannot install the Windows driver.
- 10How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 11How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 12How to adjust the printout position
- 13How to install the Roll Spacer Set (Optional)
- 14How to execute the printer configuration (Self-test) to debug
- 15How do I reset Wi-Fi® setting?
- 16How to get Bluetooth MAC Address with the CommTool
- 17How to change the speed and density in BarTender
- 18Where can I find the printer's network settings, such as IP address?
- 19How to check the battery life
- 20How to update firmware to all printers on the same subnet at the same time
- 21Printed barcodes cannot be read.
- 22How to transfer the print programs or templates using FBPL commands
- 23BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 24How to install the Windows driver via Wi-Fi® / wired network
- 25How to add a new stock from the Seagull driver
- 26I cannot print correctly using the Windows printer driver
- 27Enable or disable Bluetooth Low Energy (BLE)
- 28Update the Bluetooth® / Wi-Fi® module's firmware to use Bluetooth Low Energy (BLE)
- 29Using the CommTool (for Windows)
- 30How to get an alert log file using the BPM (Brother Printer Management Tool)
- 31How to adjust the tear position in BarTender
- 32Will my printer automatically turn itself off?
- 33Printing is not possible.
- 34I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 35How to install Brother software on a computer not connected to the Internet
- 36How do I uninstall the printer driver?
- 37How to connect the printer to your computer (for Windows)
- 38How do I connect the printer and my mobile device via Bluetooth®?
- 39I cannot connect my machine to the wireless network.
- 40What do the indicator lights mean?
- 41I can no longer print from my computer via Bluetooth®, even though I could print previously.
- 42The printer does not start printing immediately
- 43The time on the printer is incorrect.
- 44How to clean the Print Head
- 45How to update the firmware
- 46How to open the Devices and Printers window
- 47How can I connect the printer to my mobile device via Wi-Fi® ?
- 48Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 49How do I clean / maintain my printer?
- 50The printer does not turn on when I press the Power button.