FAQs & Troubleshooting
![]() |
Latest |
55 Results
- 110/01/2024How to install the Roll Holder (PA-RH-002) (Optional)
- 210/01/2024How to install the Roll Spacer Set (Optional)
- 313/12/2023How to install the Mac driver via USB / Wi-Fi® / wired network
- 415/11/2023How do I connect the printer and my mobile device via Bluetooth®?
- 515/11/2023How to open the Devices and Printers window
- 615/11/2023How to identify your Operating System (OS) for Windows or Mac
- 711/10/2023How to connect the printer to your computer (for Windows)
- 813/09/2023I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 911/01/2023The printed label contains grey lines.
- 1027/07/2022How to install Brother software on a computer not connected to the Internet
- 1112/05/2022Using the CommTool (for Windows)
- 1212/05/2022How to update the firmware
- 1312/05/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 1410/02/2022BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 1511/11/2021I cannot automatically reconnect my iPhone 11 to the printer via Bluetooth®.
- 1611/11/2021I cannot automatically connect the printer to my iOS / iPadOS device via Bluetooth®.
- 1711/11/2021I cannot pair the printer with a Bluetooth® device as my iOS / iPadOS device reconnects to the printer automatically.
- 1814/10/2021I cannot print barcodes correctly using BarTender.
- 1915/04/2021The printer does not turn on when I press the Power button.
- 2015/04/2021What do the indicator lights mean?
- 2115/04/2021How to transfer the print programs or templates using FBPL commands
- 2211/03/2021How to check the battery life
- 2311/03/2021When I print a long label or many labels continuously, printing stops suddenly before finishing.
- 2411/03/2021Printed barcodes cannot be read.
- 2511/03/2021Will my printer automatically turn itself off?
- 2611/03/2021How do I initialise and clear the printer to factory default settings?
- 2711/03/2021I can no longer print from my computer via Bluetooth®, even though I could print previously.
- 2811/03/2021How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 2912/02/2021Enable or disable Bluetooth Low Energy (BLE)
- 3012/02/2021How to install the Windows driver via Bluetooth®
- 3116/11/2020The linerless roll is jammed inside the printer and not ejected correctly.
- 3214/10/2020I cannot print correctly using the Windows printer driver
- 3323/09/2020How to update firmware to all printers on the same subnet at the same time
- 3426/08/2020I cannot print with ESC/POS commands or CPCL commands
- 3526/08/2020The printer does not start printing immediately
- 3602/06/2020The print quality is poor.
- 3702/06/2020How do I clean / maintain my printer?
- 3802/06/2020Printing is not possible.
- 3902/06/2020How to execute the printer configuration (Self-test) to debug
- 4002/06/2020How to clean the Print Head
- 4102/06/2020How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 4202/06/2020How to clean the Platen Roller
- 4310/03/2020How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool)
- 4410/03/2020How to get Bluetooth MAC Address with the CommTool
- 4510/03/2020How to get an alert log file using the BPM (Brother Printer Management Tool)
- 4625/02/2020I cannot install the Windows driver.
- 4710/01/2020How to adjust the print position with the BPM (Brother Printer Management Tool)
- 4810/06/2019How do I uninstall the printer driver?
- 4910/06/2019Where can I find the printer's network settings, such as IP address?
- 5014/03/2019The left or right side of the label is not printed correctly.