FAQs & Troubleshooting
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55 Results
- 1How to install the Mac driver via USB / Wi-Fi® / wired network
- 2How to connect the printer to your computer (for Windows)
- 3The left or right side of the label is not printed correctly.
- 4Enable or disable Bluetooth Low Energy (BLE)
- 5Using the CommTool (for Windows)
- 6How to check the battery life
- 7How to add a new stock from the Seagull driver
- 8Will my printer automatically turn itself off?
- 9How to install the Roll Spacer Set (Optional)
- 10How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool)
- 11How to install the Windows driver via Bluetooth®
- 12How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 13How to transfer the print programs or templates using FBPL commands
- 14How to get an alert log file using the BPM (Brother Printer Management Tool)
- 15I cannot pair the printer with a Bluetooth® device as my iOS / iPadOS device reconnects to the printer automatically.
- 16How to update the firmware
- 17Printing is not possible.
- 18When I print a long label or many labels continuously, printing stops suddenly before finishing.
- 19BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 20How to install the Roll Holder (PA-RH-002) (Optional)
- 21The print quality is poor.
- 22I can no longer print from my computer via Bluetooth®, even though I could print previously.
- 23How to open the Devices and Printers window
- 24How to execute the printer configuration (Self-test) to debug
- 25How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 26How to update firmware to all printers on the same subnet at the same time
- 27How to get Bluetooth MAC Address with the CommTool
- 28My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 29How to adjust the print position with the BPM (Brother Printer Management Tool)
- 30How to adjust the tear position in BarTender
- 31How do I uninstall the printer driver?
- 32How to clean the Platen Roller
- 33How do I clean / maintain my printer?
- 34The printer does not turn on when I press the Power button.
- 35I cannot print barcodes correctly using BarTender.
- 36I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 37I cannot automatically reconnect my iPhone 11 to the printer via Bluetooth®.
- 38The linerless roll is jammed inside the printer and not ejected correctly.
- 39I cannot print correctly using the Windows printer driver
- 40Where can I find the printer's network settings, such as IP address?
- 41How to identify your Operating System (OS) for Windows or Mac
- 42I cannot automatically connect the printer to my iOS / iPadOS device via Bluetooth®.
- 43How to clean the Print Head
- 44How to adjust the printout position
- 45How to install Brother software on a computer not connected to the Internet
- 46How do I connect the printer and my mobile device via Bluetooth®?
- 47How do I initialise and clear the printer to factory default settings?
- 48The printed label contains grey lines.
- 49How to change the speed and density in BarTender
- 50Printed barcodes cannot be read.