FAQs & Troubleshooting
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163 Results
- 1The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 2I cannot connect my printer to a Windows 11 computer via USB.
- 3My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 4How to add Microsoft® Excel text to a Label List (P-touch Editor 5.x for Windows)
- 5How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 6How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 7How do I transfer label or slip templates?
- 8Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 9Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 10How do I connect the RJ printer to my computer?
- 11Where can I find my Brother printer's serial number?
- 12The LED indicator or the LCD is not lit.
- 13What Android™ mobile application can I use?
- 14How can I connect my printer wirelessly?
- 15What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 16How do I create name badges by joining the "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 17How do I reset Wi-Fi® setting?
- 18How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 19(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 20When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 21I cannot connect to the printer via Bluetooth® / Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22What iOS mobile application can I use?
- 23The machine cannot print over the network / the machine is not found on the network even after successful installation.
- 24How do I connect the printer to my computer via Wi-Fi®?
- 25I cannot connect my machine to the wireless network.
- 26How to charge the rechargeable Li-ion Battery.
- 27How do I transfer label templates with P-touch Transfer Express?
- 28My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 29How to identify your Operating System (OS) for Windows or Mac
- 30How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 31(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 32P-touch Editor displays "There is no printer driver installed with this application." (Windows 10)
- 33I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Printed paper contains streaks or paper is not fed correctly.
- 36Where can I find the printer's network settings, such as IP address?
- 37How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 38The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 39How to install the rechargeable Li-ion Battery
- 40How to connect to an AC power outlet (Optional)
- 41How do I insert/change the paper or label roll?
- 42Printing is not possible. (USB connection)
- 43Uninstalling the printer drivers (Linux)
- 44Can I set a different media width when using an OpenOffice template? (Linux)
- 45How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 46The printed label length is not as expected.
- 47Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 48Using the Device Settings (for Windows)
- 49The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 50The printing date/time is not printed. (P-touch Editor 5.x for Windows)