FAQs & Troubleshooting
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57 Results
- 1How to install the Mac driver via USB / Wi-Fi® / wired network
- 2Enable or disable Bluetooth Low Energy (BLE)
- 3How to execute the printer configuration (Self-test) to debug
- 4The left or right side of the label is not printed correctly.
- 5How to change the printer code page
- 6How to add a new stock from the Seagull driver
- 7Update the Bluetooth® / Wi-Fi® module's firmware to use Bluetooth Low Energy (BLE)
- 8How to install the Windows driver via Wi-Fi® / wired network
- 9How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 10I cannot install the Windows driver.
- 11How to adjust the print position with the BPM (Brother Printer Management Tool)
- 12How do I reset Wi-Fi® setting?
- 13How to connect the printer to your computer (for Windows)
- 14How to update firmware to all printers on the same subnet at the same time
- 15Using the CommTool (for Windows)
- 16My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 17How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool)
- 18The time on the printer is incorrect.
- 19How to get an alert log file using the BPM (Brother Printer Management Tool)
- 20The print quality is poor.
- 21How to install the Windows driver via Bluetooth®
- 22How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 23How to update the firmware
- 24How do I connect the printer and my mobile device via Bluetooth®?
- 25Printing is not possible.
- 26How to change the speed and density in BarTender
- 27Printed barcodes cannot be read.
- 28How to clean the Platen Roller
- 29Will my printer automatically turn itself off?
- 30Where can I find the printer's network settings, such as IP address?
- 31How to clean the Print Head
- 32How to identify your Operating System (OS) for Windows or Mac
- 33How to get Bluetooth MAC Address with the CommTool
- 34How to adjust the printout position
- 35I cannot connect my machine to the wireless network.
- 36I cannot print correctly using the Windows printer driver
- 37How to adjust the tear position in BarTender
- 38How do I uninstall the printer driver?
- 39The printer does not turn on when I press the Power button.
- 40When I print a long label or many labels continuously, printing stops suddenly before finishing.
- 41I cannot print with ESC/POS commands or CPCL commands
- 42How to transfer the print programs or templates using FBPL commands
- 43BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 44I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 45How to install the Roll Spacer Set (Optional)
- 46How to open the Devices and Printers window
- 47Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 48How do I clean / maintain my printer?
- 49I can no longer print from my computer via Bluetooth®, even though I could print previously.
- 50The printer does not start printing immediately