FAQs & Troubleshooting
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93 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2Where can I find my Brother printer's serial number?
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4The print quality is poor, and the image is too light or dark.
- 5Printing is not possible. (USB connection)
- 6I cannot connect to the printer via Bluetooth® / Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7I cannot connect my printer to a Windows 11 computer via USB.
- 8My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 9How do I transfer label templates with P-touch Transfer Express?
- 10How do I create and transfer templates? (for Mac)
- 11This printer is not detected when establishing a Wi-Fi® connection.
- 12How do I connect the printer to my computer via Wi-Fi®?
- 13Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 14How do I connect my computer to the printer using the Wireless Direct mode?
- 15How to charge the rechargeable Li-ion battery
- 16I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 17The side margins are incorrect.
- 18How do I connect the printer and my computer via Bluetooth? (Windows 10S)
- 19The paper is jammed in the printer.
- 20I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 21This printer is not detected when establishing a Bluetooth® connection.
- 22What Android™ mobile application can I use?
- 23How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 24I cannot print LibreOffice documents in landscape orientation. (Linux)
- 25Supported File Formats and how to print on Raspbian (Linux®)
- 26How to identify the printer's firmware version.
- 27How do I switch to and use the mass storage mode?
- 28When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 29What iOS mobile application can I use?
- 30How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 31Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 32A security warning appears when accessing Web Based Management via HTTPS.
- 33How to open the Devices and Printers window
- 34There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
- 35How to insert paper
- 36How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 37When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 38Installing the CUPS wrapper/LPR printer driver (Linux®)
- 39Uninstalling the printer driver (Linux®)
- 40Supported File Formats and how to print on Raspbian lite (Linux)
- 41The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 42Printing from an Android™ device
- 43What is the JPEG printing and how can I use it?
- 44How do I uninstall the printer driver?
- 45What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 46How do I clean the platen roller?
- 47How to identify your Operating System (OS) for Windows or Mac
- 48What is the Label List? (P-touch Editor 5.x for Windows)
- 49When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 50I cannot install the printer driver because the installation stops after I connect the printer to my computer.