FAQs & Troubleshooting
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86 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 3Where can I find my Brother printer's serial number?
- 4How do I create and transfer templates? (for Mac)
- 5What Android™ mobile application can I use?
- 6I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 7How to charge the rechargeable Li-ion battery
- 8The print quality is poor, and the image is too light or dark.
- 9The side margins are incorrect.
- 10Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 11I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 12This printer is not detected when establishing a Bluetooth® connection.
- 13What iOS mobile application can I use?
- 14How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 15When printing from an application, the application's "Collate" setting does not work correctly.
- 16When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 17How do I uninstall the printer driver?
- 18How do I connect the printer and my computer via Bluetooth? (Windows 10S)
- 19How to identify your Operating System (OS) for Windows or Mac
- 20I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 21How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 22How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 23When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 24I cannot connect to the printer via Bluetooth® / Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25I cannot connect my printer to a Windows 11 computer via USB.
- 26I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux)
- 27Supported File Formats and how to print on Raspbian lite (Linux)
- 28(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 29Printing from an Android™ device
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31What is the JPEG printing and how can I use it?
- 32There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
- 33How to identify the printer's firmware version.
- 34Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 35How do I transfer label templates with P-touch Transfer Express?
- 36How do I clean the platen roller?
- 37Information before downloading for Raspbian/Raspbian Lite (Linux)
- 38How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 39The paper is jammed in the printer.
- 40How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 41I'm using OpenOffice. Some of the print options that I have configured in OpenOffice do not work. (Linux)
- 42Installing a CA certificate
- 43How to install Brother software on a computer not connected to the Internet
- 44The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 45How to open the Devices and Printers window
- 46How do I connect the printer and my mobile device via Bluetooth®?
- 47How to insert paper
- 48How do I open an Excel / Access file with the Database function? (P-touch Editor 5.x for Windows)
- 49The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 50How to set up the printer