FAQs & Troubleshooting
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86 Results
- 1My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 2Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 3This printer is not detected when establishing a Bluetooth® connection.
- 4Where can I download the latest P-touch Editor for Mac?
- 5I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 6What Android™ mobile application can I use?
- 7Where can I find my Brother printer's serial number?
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 10What iOS mobile application can I use?
- 11How do I transfer label templates with P-touch Transfer Express?
- 12I cannot connect to the printer via Bluetooth® / Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 14The print quality is poor, and the image is too light or dark.
- 15Printing is not possible. (USB connection)
- 16I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 17When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 18How do I create and transfer templates? (for Mac)
- 19How to identify your Operating System (OS) for Windows or Mac
- 20(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 21How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 22Printing from an Android™ device
- 23How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 24How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 25How to charge the rechargeable Li-ion battery
- 26How do I connect the printer and my computer via Bluetooth? (Windows 10S)
- 27I'm using OpenOffice. Some of the print options that I have configured in OpenOffice do not work. (Linux)
- 28How to identify the printer's firmware version.
- 29How do I clean the platen roller?
- 30How to insert paper
- 31How to delete the registry information and files related to the printer driver
- 32Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 33Information before downloading for Raspbian/Raspbian Lite (Linux)
- 34When printing from an application, the application's "Collate" setting does not work correctly.
- 35How do I connect the printer and my mobile device via Bluetooth®?
- 36The side margins are incorrect.
- 37Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 38The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 39What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 40How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 41The printer does not turn on, so I cannot print.
- 42How to install Brother software on a computer not connected to the Internet
- 43The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 44How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 45How do I switch to and use the mass storage mode?
- 46What is the Label List? (P-touch Editor 5.x for Windows)
- 47When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 48I cannot connect my printer to a Windows 11 computer via USB.
- 49How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 50Installing a CA certificate