FAQs & Troubleshooting
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- 1When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 2Where can I download the latest P-touch Editor for Mac?
- 3How do I transfer label templates with P-touch Transfer Express?
- 4The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 5Where can I find my Brother printer's serial number?
- 6Printing from an Android™ device
- 7Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 8How do I create and transfer templates? (for Mac)
- 9I cannot connect my printer to a Windows 11 computer via USB.
- 10I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 11I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 12How do I connect the printer and my computer via Bluetooth? (Windows 10S)
- 13The print quality is poor, and the image is too light or dark.
- 14Printing is not possible. (USB connection)
- 15I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux)
- 16Uninstalling the printer driver (Linux®)
- 17Information before downloading for Raspbian/Raspbian Lite (Linux)
- 18The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 19How to insert paper
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 22How to charge the rechargeable Li-ion battery
- 23The printer does not turn on, so I cannot print.
- 24Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 25Installing the CUPS wrapper/LPR printer driver (Linux®)
- 26How to install Brother software on a computer not connected to the Internet
- 27How to open the Devices and Printers window
- 28How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 29I cannot connect to the printer via Bluetooth® / Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 30I'm using OpenOffice. Some of the print options that I have configured in OpenOffice do not work. (Linux)
- 31Supported File Formats and how to print on Raspbian lite (Linux)
- 32Supported File Formats and how to print on Raspbian (Linux®)
- 33What Android™ mobile application can I use?
- 34The side margins are incorrect.
- 35How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 36I cannot register the Add-In in 64 bit editions of Microsoft Office 2010 / 2013 / 2016. (P-touch Editor 5.x for Windows)
- 37What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 38When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 39How can I create a table and join cells? (P-touch Editor 5.x for Windows)
- 40How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 41How do I transfer templates or other data from the computer to the printer?
- 42My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 43I cannot print LibreOffice documents in landscape orientation. (Linux)
- 44The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 45(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 46How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 47When printing from an application, the application's "Collate" setting does not work correctly.
- 48How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 49How do I switch to and use the mass storage mode?
- 50How do I uninstall the printer driver?