FAQs & Troubleshooting
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81 Results
- 1Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 2How do I connect the printer and my computer via Bluetooth? (Windows 10S)
- 3I cannot connect to the printer via Bluetooth® / Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4Where can I download the latest P-touch Editor for Mac?
- 5What Android™ mobile application can I use?
- 6How do I create and transfer templates? (for Mac)
- 7(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 8Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 9How to charge the rechargeable Li-ion battery
- 10I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 11Installing the CUPS wrapper/LPR printer driver (Linux®)
- 12I cannot connect my printer to a Windows 11 computer via USB.
- 13Where can I find my Brother printer's serial number?
- 14How do I transfer label templates with P-touch Transfer Express?
- 15The print quality is poor, and the image is too light or dark.
- 16The printer does not turn on, so I cannot print.
- 17How to open the Devices and Printers window
- 18How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 19What is the JPEG printing and how can I use it?
- 20How to identify the printer's firmware version.
- 21What is the Label List? (P-touch Editor 5.x for Windows)
- 22What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 23Uninstalling the printer driver (Linux®)
- 24Installing a CA certificate
- 25I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 26When printing from an application, the application's "Collate" setting does not work correctly.
- 27The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 30There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
- 31How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 32(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 33I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 34Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 35I cannot print LibreOffice documents in landscape orientation. (Linux)
- 36Supported File Formats and how to print on Raspbian lite (Linux)
- 37How do I switch to and use the mass storage mode?
- 38I cannot register the Add-In in 64 bit editions of Microsoft Office 2010 / 2013 / 2016. (P-touch Editor 5.x for Windows)
- 39(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 40(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 41How do I clean the platen roller?
- 42How to insert paper
- 43(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 44How do I open an Excel / Access file with the Database function? (P-touch Editor 5.x for Windows)
- 45How to identify your Operating System (OS) for Windows or Mac
- 46How to set up the printer
- 47I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux)
- 48I want to use the Roll Paper Pause mode or create new forms from Printer Server Properties.
- 49Printing from an Android™ device
- 50How can I create a table and join cells? (P-touch Editor 5.x for Windows)